Director, Digital Solutions at Gilead Sciences

Foster City, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, BiotechnologyIndustries

Requirements

Strategic leadership and ability to influence at all levels
Experience leading cross-functional collaboration across Commercial, Medical, Market Access, IT, Legal, Regulatory, and third-party partners
Expertise in digital health, Customer Experience (CX), telehealth, digital solutions, and AI strategy
Ability to define and own digital solutions roadmaps aligned with brand imperatives
Knowledge of regulatory compliance and data integrity standards in healthcare
Capability to translate business needs into clear requirements for internal teams and external vendors
Experience with Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks
Familiarity with emerging health technologies, AI-powered platforms, remote monitoring, and AI-driven decision support
Proven ability to secure leadership buy-in and lead without direct authority

Responsibilities

Define and own a digital solutions roadmap targeting friction points across the patient journey (awareness, diagnosis, treatment, adherence)
Align digital solutions with brand imperatives to drive market growth, awareness, and adherence
Shape and communicate AI embedding across the digital ecosystem for actionable insights and personalized experiences
Lead breakthrough digital health initiatives improving outcomes and experiences while ensuring compliance
Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients
Translate business needs into requirements and partner with internal teams/external vendors for execution
Champion enterprise-wide CX transformation, including VoC programs, journey mapping, and CX frameworks
Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and partners to develop SOPs, rollout strategies, and technical roadmaps
Drive adoption of emerging health technologies and AI platforms for patient engagement, telehealth, and personalized care
Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and access
Secure leadership buy-in for innovative digital initiatives and lead alignment across teams without direct authority
Advocate for customers and patients, helping partners understand user problems, needs, and opportunities for digital/AI solutions

Skills

Digital Solutions

Customer Experience

Telehealth

AI Strategy

Digital Health

Strategy Design

Patient Engagement

Gilead Sciences

Develops and commercializes biopharmaceuticals

About Gilead Sciences

Gilead Sciences focuses on discovering, developing, and commercializing medicines for various medical conditions, including HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular issues. The company conducts extensive research and development to create new therapies, which are then marketed to healthcare providers, hospitals, and pharmacies after receiving regulatory approval. Gilead differentiates itself from competitors through its strong commitment to R&D and strategic partnerships, such as with SAP Ariba, to enhance its operations and product offerings. The company's goal is to improve health equity and access to care globally, working with communities to ensure that its medicines reach those in need.

Foster City, CaliforniaHeadquarters

1987Year Founded

$15,873.6MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Paid family time off and paid parental time off

Generous 401(k) contribution matching

Comprehensive medical plans that cover both physical and mental healthcare

Global Wellbeing Reimbursement

Time Off

Global Volunteer Day

Giving Together Program

Employee Support Programs

Flexible Work Options

Risks

Increased competition in HIV treatment from ViiV Healthcare's expanding drug portfolio.

Regulatory scrutiny over drug pricing could impact Gilead's U.S. market operations.

Patent expirations, like Truvada's, lead to increased generic competition and revenue loss.

Differentiation

Gilead's lenacapavir is recognized as the 2024 Breakthrough of the Year for HIV care.

Partnerships with LEO Pharma and Tubulis enhance Gilead's focus on inflammatory and cancer therapies.

Gilead's commitment to health equity initiatives like COMPASS and HepConnect sets it apart.

Upsides

Gilead's strategic partnerships expand its reach in inflammatory and oncology drug markets.

Investment in digital health technologies enhances Gilead's R&D and patient engagement.

Focus on sustainability improves Gilead's operational efficiency and corporate reputation.

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