Director, Deployment at Shift5

Allentown, Pennsylvania, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, CommerceIndustries

Requirements

Bachelor’s or Associate’s degree, or equivalent relevant experience required
Minimum of 5 years of experience in warehouse, logistics, or fulfillment operations
Certifications such as A+, Network+, Security+, or Microsoft certifications preferred
Experience in the credit card, acquiring, or issuing industries is a plus
Proficient computer skills in Microsoft Word, Excel, Access, and other Windows-based programs
Strong organizational, time management, and problem-solving skills
Ability to work evenings, weekends, and holidays as needed
Effective communication and leadership skills with the ability to work cross-functionally
Physical ability to lift boxes weighing 10–20 lbs frequently, up to 30 lbs occasionally, and up to 50 lbs on rare occasions
Experience operating hand trucks and pallet jacks

Responsibilities

Oversee deployment operations in the Bethlehem, PA warehouse and satellite locations
Monitor key performance indicators (KPIs) and ensure operational safety and compliance
Set deployment and team goals in collaboration with executive management and cross-functional departments
Develop and enforce SOPs and best practices for hardware deployment, configuration, and exchanges
Maintain a thorough understanding of processes and procedures impacting departmental and company performance
Lead, coach, and evaluate deployment associates, including monthly and annual performance reviews
Manage team performance, productivity, and training initiatives to enhance efficiency and accuracy
Foster a culture of accountability, collaboration, and continuous improvement
Oversee configuration, imaging, programming, testing, packaging, and shipment of POS and credit card equipment
Maintain organized and efficient inventory management systems, including purchase order documentation
Collaborate with finance and accounting to reconcile invoices and resolve discrepancies
Supervise compliance assurance for the local Key Injection Facility (KIF)
Build and maintain relationships with vendors through regular meetings and performance reviews
Provide and request information regarding forecasting, trends, product gaps, and demand planning
Partner with technical, product, and operations teams to improve deployment processes and product readiness
Coordinate with other Shift4 departments to ensure timely and accurate product delivery
Report regularly to the Vice President, Operations Administration on performance, risks, and strategic goals
Identify opportunities for process optimization and efficiency gains
Participate in domestic and international travel for certifications, onsite support, and leadership engagements
Perform other duties as assigned

Skills

Warehouse Operations

Inventory Management

POS Hardware

Hardware Configuration

Shipping

Receiving

Team Leadership

KPI Monitoring

SOP Development

Performance Reviews

Supply Chain

Credit Card Equipment

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.

Rapid evolution of cyber threats may outpace Shift5's technological capabilities.

Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.

The company provides real-time, data-driven insights for defense and transportation sectors.

Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.

Increased interest in predictive maintenance technologies to reduce costs and improve reliability.

U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

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