Director, deal desk strategy & operations at Writer

Chicago, Illinois, United States

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$183,700 – $232,300Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Proven experience in a deal desk, sales operations, or revenue operations leadership role, preferably within a high-growth B2B SaaS environment
A "player-coach" mindset with a demonstrated ability to lead and mentor a team while also directly contributing to hands-on operational work
Deep expertise in structuring complex, multi-product deals, with a strong understanding of revenue recognition principles and commercial legal terms
A problem-solving and strategic mindset, with the ability to navigate ambiguity and build new processes and functions from the ground up
Excellent interpersonal and communication skills, with the ability to build consensus and act as a trusted advisor to senior leadership
Extensive experience with Salesforce CPQ or other quote-to-cash systems
A passion for creating an AI-driven operational powerhouse that drives business growth and a reputation for being a collaborative, high-impact leader
Experience working with revenue recognition principles and US GAAP

Responsibilities

Drive GTM strategy: act as a strategic partner to Sales, Revenue Operations, BizOps, Finance, Legal, and Product leadership, providing executive-level guidance on complex deal structures, pricing, and non-standard terms to maximize revenue and accelerate deal velocity
Lead and mentor: build, manage, and develop a high-performing deal strategy & operations team, fostering a culture of autonomy, high-quality execution, and continuous learning
Build scalable processes: design, implement, and optimize the end-to-end quote-to-cash process. You will architect the systems and workflows that enable the team to operate efficiently at scale while maintaining accuracy and compliance
Be a hands-on expert: serve as the ultimate point of escalation for the most strategic and complex deals, getting deep in the weeds with your team to find creative solutions and ensure successful closure
Generate actionable insights: leverage data from deal cycles to provide the executive team with critical insights that will shape our GTM strategy, influence future pricing and packaging decisions, and inform product development
Develop strategic relationships: cultivate strong, trust-based partnerships across the organization, establishing the deal strategy & ops team as the central hub of expertise for all commercial matters
Drive quote-to-cash systems strategy: advise on the evolution of our quote-to-cash technology stack, ensuring our tools are optimized for our current needs and prepared for future scale

Skills

GTM Strategy

Deal Desk Operations

Quote-to-Cash

Pricing Strategy

Deal Structuring

Revenue Operations

Sales Operations

Process Optimization

Team Leadership

Strategic Planning

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$317.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Generous Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Fertility Treatment Support

Family Planning Benefits

Health Savings Account/Flexible Spending Account

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Company Equity

Stock Options

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.

Google's Gemini AI integration in Workspace could overshadow Writer's offerings.

High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.

Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.

Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.

Growing demand for AI-driven content personalization aligns with Writer's offerings.

Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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