Flock Safety

Director, Customer Success Programs & Innovation

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Public Safety, SaaSIndustries

Requirements

The Director, Customer Success Programs & Innovation should be a strategic and operational leader with experience in designing, building, and leading scalable customer success programs. They must be able to collaborate effectively with Sales, Support, and Solution Engineering teams and deliver differentiated engagement models based on customer tier. Experience piloting automation and AI solutions within customer success workflows is also required.

Responsibilities

This role is responsible for building and leading a Digital Touch program for customers without dedicated CSMs. The Director will design, implement, and optimize a scalable onboarding process and develop a standardized renewals program. They will also serve as the lead for piloting automation and AI across Customer Success workflows to improve efficiency and customer experience, and partner with other departments to align CS programs with customer needs and business goals.

Skills

Customer Success
Program Management
Innovation
Digital Transformation
Scalability
Cross-functional Collaboration
Data Analysis
Strategic Planning
Leadership

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Unlimited PTO
12 paid holidays
Fully-paid health benefits
16 weeks of parental leave
Work from home allowance
Learning & development stipend
Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.
Integration of drone technology may increase operational costs and financial strain.
Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.
The company offers a full-service, maintenance-free technology solution for public safety.
Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.
Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.
Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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