Director, Customer Success APAC at Nielsen

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Analytics, Consumer Packaged Goods, Market ResearchIndustries

Requirements

Proven track record in analytics consulting or market research leadership, with a strong background in delivering data-driven insights
Expertise in Analytics & Activation Solutions is preferred, with experience applying these insights to business strategies
Demonstrated leadership in managing and developing high-performing teams
Bachelor’s degree required (Master’s preferred) or equivalent professional experience
Strong understanding of sales processes in CPG companies, including modern and traditional trade markets
Familiarity with NielsenIQ products, services, and data is a plus
Exceptional analytical skills with the ability to interpret complex data and drive strategic decisions
Proven sales acumen, with the ability to support business growth and revenue optimization
Results-driven

Responsibilities

Lead client engagement and delivery for the Route to Market solution that works directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive improved business performance
Provide route to market analytic leadership and build strong relationships across NielsenIQ clients
Leverage business experience and demonstrate expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI
Conduct distribution analyses and identify go to market strategy evaluations to develop insights that drive Annual Strategic Planning, Quarterly Account Planning, and Joint Business Planning with clients
Own assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market
Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet APAC revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
Target reductions in cycle time across ad hoc methods
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
Support/enable industry and thought leadership efforts

Skills

Route to Market

Strategic Analytics

Distribution Analysis

Go to Market Strategy

Client Engagement

P&L Management

CPG

ROI Analysis

Joint Business Planning

Analytics Delivery

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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