Director, Commercial Customer Success (Remote) at AuditBoard

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years in Customer Success, Account Management, or related field
At least 5 years in leadership roles
Proven experience managing commercial or mid-market customer segments at scale
Track record of building digital/scale CS programs and driving operational efficiencies
Experience leading distributed or global teams
Customer-centric mindset with strong communication and relationship management abilities
Strong operational rigor with ability to design scalable programs
Data-driven decision making with proficiency in analytics tools (Gainsight, Salesforce, etc.)
Strategic planning and execution in a customer-facing function
Ability to influence cross-functionally and work effectively in a matrixed environment
Business acumen to balance customer value and company growth priorities
SaaS or technology industry experience strongly preferred
Familiarity with partner-led success motions a plus
Audit, Risk and Compliance experience a plus

Responsibilities

Define and execute the customer success strategy for commercial and scale segments
Build and lead a high-performing team across named CSMs, pooled, and partner-led models
Partner with senior leadership to align on customer growth, retention, and expansion goals
Design scalable engagement models (partnering with digital experience team, pooled CSM coverage, webinars, communities)
Ensure onboarding, adoption, and value realization across diverse customer portfolios
Establish frameworks for proactive risk management and churn reduction
Drive process standardization and automation to improve efficiency and consistency
Leverage data, telemetry, and health scoring to prioritize customer engagement
Develop and monitor KPIs across retention, product adoption, and customer satisfaction
Partner with Sales, Renewals, Marketing, Support, and Product to drive customer outcomes
Establish partner enablement and handoff processes for partner-led delivery
Provide customer insights to influence product roadmap and commercial strategy
Scale digital touch programs, including success content, campaigns, and communities
Pilot new approaches for automation, AI-driven engagement, and customer education
Continuously evolve the scale CS playbook for global consistency and regional fit

Skills

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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