Strategic Accounts Director, New Product

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not provided (Implied: Competitive)

Garner is revolutionizing the healthcare economy by providing a solution to declining healthcare quality and soaring costs. The company has experienced rapid growth, doubling revenue annually for the past five years and is expanding its team significantly. This role focuses on retaining and upselling clients launching on Garner’s newest employee benefit offering, collaborating with the General Manager of Health Plan Products to ensure a positive client experience and achieve desired results. The Strategic Accounts Director will be a client’s trusted strategic partner, driving improved Net Revenue Retention and other KPIs. This position reports to the General Manager of Health Plan Products.

Requirements

• Deep health plan design and benefits knowledge: Including experience working with employer clients on benefits strategy and cost performance.
• Experience with level- and self-funded medical plans: Specifically, designing and implementing these plans.
• 7+ years of experience: In a commercially-oriented account management or sales role within the employee benefits space.
• Commercial Focus: Demonstrated desire to be measured and competitive.

Responsibilities

• Onboarding and Advising Clients: Work with the General Manager of Health Plan Products to onboard and advise clients on Garner’s newest product.
• Relationship Management: Establish and manage strategic broker and client relationships.
• Strategic Partnership: Become the client’s trusted strategic partner on plan design, cost trends, and plan performance.
• Problem Solving: Work with clients to resolve strategic problems and ensure Garner delivers value.
• Client Health Monitoring: Monitor overall client health and execute strategic plans to proactively address risks.
• Value Demonstration: Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating ROI.
• KPI Improvement: Drive improved net revenue retention and other key performance indicators (KPIs) for the book of business.
• Travel: Ability to travel up to 25% of the time.

Application Instructions

• Not provided in the job description.

Company Information

• Company: Garner
• Culture: Award-winning culture focused on teamwork, trust, autonomy, exceptional results, and individual growth. (Recognized as a USA Today Top Workplaces 2025)
• Growth: Rapid growth – over 50% expansion of the team annually.