Director, Client Services Project Management, APAC – Hospitality Solutions at Andersen Corporation

Singapore

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Travel TechnologyIndustries

Requirements

Minimum 15 years of experience in client services, project management or business leadership within the hospitality, travel technology or SaaS industries
Proven success leading multi-country implementation teams in complex, matrixed environments
Expertise in customer engagement, team management, budgeting and operational planning
Strong understanding of APAC hospitality market dynamics and cultural nuances
Excellent communication, stakeholder management and decision-making skills

Responsibilities

Lead the client services project management function across APAC, ensuring successful implementation of Hospitality Solutions products
Manage a team of project managers and implementation experts with full HR and budgetary responsibility
Develop and drive operational strategies that align with regional business goals and global standards
Collaborate with commercial, product and technology teams to influence roadmap priorities and resolve delivery challenges
Serve as an executive sponsor and strategic advisor to key hospitality partners across the region

Skills

Project Management

Strategic Leadership

Team Management

Budget Management

HR Management

Implementation

Onboarding

Program Execution

Operational Excellence

Customer Satisfaction

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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