Director, Client Onboarding at Kobalt Music Group

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

MusicIndustries

Requirements

Skilled at managing multiple onboarding projects with complex dependencies and cross-functional teams
Comfortable handling large datasets and reconciling client data with precision and consistency
Exceptional communication and problem-solving skills with a service-first mindset
Proficient in Excel (pivot tables, vlookups) and data handling; experience with SQL is a plus
Adapts rapidly to new systems, processes, and business priorities while maintaining high standards of accuracy
Demonstrable experience in client onboarding, project management, music publishing, or a related field
Strong technical skills in Excel, CSV handling, and data reconciliation
Experience working cross-functionally with Legal, Finance, Operations, and Client Service teams
Knowledge of music publishing, royalties, and copyright is highly desirable
Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment
Client-Centric Thinking: Anticipates client needs, ensuring a seamless and professional onboarding experience
Attention to Detail: Maintains rigorous standards for data accuracy and documentation across complex onboarding workflows
Collaborative Leadership: Works effectively across departments, building strong partnerships to deliver successful outcomes

Responsibilities

Conduct pre-deal implementation scoping calls for large client onboardings to define needs, scope, and timelines
Lead post-deal kickoff meetings, outlining key milestones and expectations for internal and external stakeholders
Manage end-to-end project timelines, coordinating across departments to ensure smooth onboarding
Partner with Contract Administration, Copyright, Royalties, and Technology teams to remove barriers and maintain momentum
Review, clean, and analyze large datasets (CWR v2.1/v2.2, catalogue shipments, CIF, .csv files) to ensure accurate data ingestion
Monitor onboarding performance metrics and proactively identify areas for process improvement
Support income tracking and revenue recognition activities across key client accounts
Oversee the onboarding of key clients across the business, ensuring seamless movement through the onboarding lifecycle from contract entry to catalog ingestion, copyright registration, and beyond
Serve as the central point of contact for priority onboarding projects, managing complex workflows and collaborating cross-functionally to deliver a world-class experience for Kobalt’s clients

Skills

Key technologies and capabilities for this role

ExcelPivot TablesVLOOKUPSQLProject ManagementData AnalysisData ReconciliationCSV ProcessingCWRCross-Functional Collaboration

Questions & Answers

Common questions about this position

What skills are required for the Director, Client Onboarding role?

Key skills include proficiency in Excel (pivot tables, vlookups), handling large datasets like CWR v2.1/v2.2 and CSV files, SQL as a plus, exceptional communication and problem-solving, and experience managing cross-functional teams.

What experience is needed for this position?

Candidates need demonstrable experience in client onboarding, project management, music publishing or related fields, plus knowledge of music publishing, royalties, and copyright which is highly desirable.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate excels at managing multiple complex onboarding projects, handles large datasets with precision, has cross-functional collaboration experience, and demonstrates client-centric thinking with a service-first mindset.

Kobalt Music Group

Music publishing and rights management services

About Kobalt Music Group

Kobalt Music Group operates in the global music industry, providing services to artists, songwriters, publishers, and music labels. The company offers a range of services including music publishing, rights management, and royalty collection. Kobalt's technology platform allows clients to access real-time data about their income and activities, ensuring they have full visibility over their earnings and rights. This focus on transparency and control distinguishes Kobalt from traditional music services. The company uses a performance-based revenue model, meaning it only earns when its clients do, and it allows creators to retain 100% ownership of their work. Kobalt's goal is to empower music creators by enhancing their financial returns and providing them with the tools they need to succeed.

New York City, New YorkHeadquarters

2000Year Founded

$477.5MTotal Funding

DEBTCompany Stage

Consumer Software, Financial Services, EntertainmentIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Hybrid Work Options

401(k) Company Match

Health Insurance

Mental Health Support

Risks

AI-generated music could disrupt traditional publishing models, affecting Kobalt's revenue.

Direct-to-fan platforms may lead artists to bypass companies like Kobalt.

Legal battles over copyright infringement could result in costly litigation for Kobalt.

Differentiation

Kobalt offers a modern alternative to traditional music business models.

The company provides real-time, transparent reporting through the Kobalt Portal.

Kobalt's flexible contracts allow creators to retain 100% ownership of their work.

Upsides

Increased demand for real-time data analytics benefits Kobalt's transparency and efficiency.

AI-driven music funding platforms create new partnership opportunities for Kobalt.

The shift towards digital services enhances the importance of Kobalt's royalty collection system.

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