Senior Manager, Workforce Strategy
DoorDashSalary not specified
Full Time
Senior (5 to 8 years)
Director, Chief of Staff - Bank Tech Workforce Strategy at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Technology, Financial ServicesIndustries
Requirements
- Bachelor’s Degree or Military experience
- At least 7 years of experience in Project Management, Operations, Process Management
- At least 5 years of experience building, influencing, and executing organizational or technology strategy
- At least 5 years of people management experience
- Preferred: 3+ years of experience driving organizational (description cuts off)
Responsibilities
- Develop and own the Bank Tech destination-backed workforce plans and frameworks, translating enterprise goals and strategic imperatives into a long-term workforce strategy, roadmap, and annual targets
- Lead the annual target setting and tracking process for key workforce and organizational design metrics creating accountability and transparency for the Bank Tech Leadership team
- Define and drive organizational design objectives that align talent and organizational needs in a well-managed way
- Partner with Tower Leaders and Chiefs of Staff (CoS) to ensure domain and tower plans roll up into the overall Bank Tech destination plan
- Directly lead and manage the Labor Execution Team, ensuring their operating model, routines, and priorities are fully aligned with the broader Bank Tech Workforce Strategy
- Own accountability for labor execution, overseeing all aspects of hiring, contractor management, and workforce system utilization to ensure the function meets annual workforce targets
- Serve as the key leader for cross-functional alignment with Finance, HR Business Partners, and Chiefs of Staff to ensure early engagement, shared assumptions, aligned budgets, and consistent operating models
- Define the overall strategy for how Bank Tech leverages workforce systems to support planning and execution, and partner with enterprise owners to influence system capabilities and advocate for Bank Tech needs
- Establish mechanisms for tracking progress, escalating risks, and addressing deviations from the agreed-upon strategy
- Own leadership-level views and reporting (e.g., Workforce Scorecard) that enable management to guide destination design and make informed decisions
- Ensure data and reporting connect back to strategic priorities and destination-backed plans
- Partner with the Analytics team to ensure workforce reporting, dashboards, and analytics are intuitive, timely, and actionable
Skills
Strategic Planning
Workforce Planning
Organizational Design
Labor Management
Hiring
Contractor Management
Stakeholder Management
Target Setting
Cross-Functional Alignment
Budget Alignment
Leadership
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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