Sr. Manager, Account Management, Commercial
ZipSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health Insurance, SaaSIndustries
Requirements
Candidates should possess at least 5 years of experience managing and growing a high-performing B2B account management organization, with a proven track record of delivering impactful results year over year within the healthcare and benefits industry. They should demonstrate experience supporting clients to increase engagement and maximize the value of a SaaS solution, along with a passion for delivering an excellent client experience and a strong ability to think systematically and design operational processes. Excellent communication and presentation skills are also required, alongside a self-starter mindset and the ability to thrive in an ambiguous, rapidly evolving, and fast-paced startup environment.
Responsibilities
The Director of Account Management will lead, coach, and develop a team of account managers to ensure Garner delivers an excellent client experience to its mid-market book of business, designing and building scalable systems and processes to support team growth and client success. They will hold the team accountable for executing key workflows and meeting KPIs, monitor client health and success KPIs, develop best practice standards and workflows to improve client satisfaction and engagement, and ensure strong day-to-day relationships with brokers and clients. Furthermore, the Director will communicate regularly with decision-makers and broker partners, collaborate with product, sales, and member services teams to meet client engagement goals, and travel up to 25% of the time.
Skills
Account Management
Client Relationship Building
SaaS
Operational Process Design
Communication
Presentation
Leadership
Team Development
Strategic Thinking
Garner Health
Healthcare data platform improving patient outcomes
About Garner Health
Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$59.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, HealthcareIndustries
201-500Employees