Zenoti

Director - Contract Renewals (Customer Success)

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, FintechIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Sales, or a related field, and have at least 7 years of experience in SaaS sales or account management, with a focus on renewals. Strong negotiation skills, a deep understanding of SaaS business models, and excellent communication abilities are required.

Responsibilities

As a Director - Contract Renewals, you will own and drive the end-to-end SaaS contract renewal process, proactively engaging with customers to understand their needs and address concerns. You will collaborate with Sales, Customer Success, and Account Management teams to gather information for renewal negotiations, effectively negotiate contract terms and pricing, and identify upsell opportunities. Furthermore, you will cultivate strong customer relationships, act as a trusted advisor, and develop accurate forecasts of renewal revenue while providing regular updates to the leadership team.

Skills

SaaS

Contract Negotiation

Customer Success

Account Management

Zenoti

Cloud-based software for beauty businesses

About Zenoti

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Key Metrics

Bellevue, WashingtonHeadquarters

2010Year Founded

$322MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Emerging competitors in beauty software could threaten Zenoti's market share.

Economic downturns may reduce spending in the beauty and wellness industry.

Data privacy regulations like GDPR pose compliance challenges for Zenoti.

Differentiation

Zenoti offers a comprehensive mobile solution for salons, spas, and med spas.

The platform supports both large chains and small businesses with scalable features.

Zenoti's SaaS model ensures continuous updates and improvements without manual installations.

Upsides

Zenoti's integration of AI-driven personalization enhances user experience and client retention.

The rise of mobile-first strategies aligns with Zenoti's comprehensive mobile solution.

Zenoti's SaaS model benefits from the growing trend of subscription-based revenue streams.

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