Digital Technology End User Support Specialist at Baker Hughes

Dammam, Eastern Province, Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

Bachelor’s degree from an accredited university or college (bachelor’s in science or engineering preferred)
3-5 years of experience in IT operations
Experience in Windows and macOS support
Experience in hardware troubleshooting and repair
Experience in Active Directory, Group Policy, Azure AD
Experience in Office 365, Exchange Online, Teams
Experience in network support (TCP/IP, DNS, DHCP)
Experience in remote support tools (SCCM, Intune, TeamViewer)
Experience in IT asset and inventory management and ticketing systems (ServiceNow)
Experience in endpoint security and patch management
Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests
Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure
Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users
Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis
Experienced IT infrastructure professional with strong background in systems administration, network support, and cloud-based solutions

Responsibilities

Provide end users with second-level technical support (L2)
Serve as an escalation point for non-solved requirements or issues
Monitor request handling and escalation policies for end-user computing support
Collaborate closely with local DT EUS manager to inform DT budget needs, evaluate operational costs, service improvements, customer/client engagements, and feedback
Execute PC replacement plans and assist in financial models and budget projections
Lead the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment
Support DT projects and maintain project documentation, including status updates
Facilitate communication between stakeholders, team members, and project managers
Build and maintain effective working relationships, ensuring resources and technical needs are understood and planned

Skills

ServiceNow

Incident Management

Problem Management

SLA Compliance

Systems Administration

Network Support

Cloud Solutions

Ticket Management

Escalation Handling

Knowledge Base

PC Deployment

Inventory Management

Project Documentation

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries