Digital Services Consultant I at Hibu

Columbus, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital MarketingIndustries

Requirements

High School Diploma or equivalent
Familiarity with websites, search, display, and SEO
Previous phone or face-to-face client support experience
Proficiency in Microsoft Office
Strong client service and relationship-building skills
Professional written and verbal communication
Ability to multitask and manage time effectively
Adaptability to process changes
Understanding of sales processes and ability to upsell
Knowledge of digital marketing products (websites, search, SEO)
Analytical mindset for interpreting performance metrics
Tech-savvy with ability to learn multiple platforms
Team-oriented and positive contributor

Responsibilities

Establish strong relationships at the point of sale and guide clients through fulfillment and go-live stages (Client Onboarding)
Gather all necessary assets for digital advertising and website creation (Content Collection)
Clearly communicate product details, timelines, and processes (Expectation Setting)
Proactively address questions and provide support throughout the pre-live process (Client Engagement)
Meet KPIs related to client satisfaction, retention, and timely communication (calls, emails) (Performance Goals)
Stay current on Hibu’s evolving digital product offerings (Product Expertise)
Work closely with internal teams such as Website Support, SEO, DNS, and Listings (Team Collaboration)
Guide clients through onboarding, including gathering essential content and connecting social media platforms like Facebook and Google Business Profile (GBP)
Ensure all products are synchronized and ready to go live
Review built products for accuracy and functionality before publishing across platforms

Skills

Client Onboarding

Content Collection

SEO

Google Business Profile

Facebook

Digital Marketing

Sales

Upsell

Microsoft Office

Client Service

Communication

Multitasking

Hibu

Digital marketing solutions for local businesses

About Hibu

Hibu provides digital marketing services specifically designed for small to medium-sized local businesses in the United States. The company helps these businesses improve their online presence and attract more customers through tailored marketing solutions. Hibu's services include a proprietary Digital Marketing Platform that automates and integrates various marketing efforts, making it easier for business owners to manage their campaigns without needing extensive marketing knowledge. Unlike many competitors, Hibu focuses on a "Do It For Me" (DIFM) approach, which allows clients to delegate their marketing tasks to Hibu, freeing them to concentrate on their core business activities. The company's goal is to simplify digital marketing for local businesses, ensuring they achieve effective results while saving time and resources.

Cedar Rapids, IowaHeadquarters

1983Year Founded

BUYOUTCompany Stage

Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from AI-driven platforms may erode Hibu's market share.

Rapid tech evolution requires significant R&D investment to maintain competitiveness.

Economic downturns could reduce SME spending on digital marketing services.

Differentiation

Hibu offers comprehensive 'Do It For Me' digital marketing solutions for local businesses.

Their proprietary platform integrates and automates cross-channel marketing services effectively.

Hibu provides custom, subscription-based marketing packages tailored to client needs and budgets.

Upsides

Hibu's acquisition of RevLocal expands its service offerings and client base.

Recognition as Microsoft Advertising's 2024 Channel Partner boosts Hibu's industry credibility.

Integration of Amazon Ads enhances Hibu's cross-channel advertising capabilities.

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