Lead Digital Program Manager

Employment Type: Full-time

Position Overview

Humana is a leading health and well-being company dedicated to helping individuals achieve their best health through personalized, simplified, whole-person healthcare experiences. We foster a meaningful work environment where everyone belongs and can bring their authentic selves to work. Our inclusive and diverse culture is central to our corporate values and positively impacts our customers' healthcare journeys.

Our brokerage business is at the forefront of advancing the industry in leveraging digital channels for customer acquisition within the Medicare Advantage space. We are aggressively driving new digital capabilities, innovative work methods, and next-generation technology to revolutionize Medicare Advantage sales. This role is integral to our expanding Digital organization and critical to our growth plans.

Key Accountabilities

We are seeking a highly skilled Lead Digital Program Manager to oversee the development and execution of a new eCommerce business. This role requires a dynamic, results-driven leader adept at independently managing complex projects and ensuring alignment with strategic objectives. The Lead Digital Program Manager will be instrumental in establishing the structure, frameworks, and operating model for a newly formed team, collaborating across functions, and delivering exceptional results in a fast-paced environment.

• Architect and implement the foundational structure, frameworks, and operating model for a new digital/eCommerce team.
• Lead end-to-end management of digital programs, including go-to-market planning and execution, development and ownership of readiness strategy, and robust testing plans/frameworks for successful product launches.
• Serve as the primary contact for all legal, regulatory, and compliance matters, coordinating required reviews and ensuring full adherence to company and industry standards.
• Collaborate with IT, Operations, Marketing, and external partners to ensure seamless execution and integration across business functions.
• Establish and manage detailed project plans, timelines, and budgets; proactively identify and resolve risks or obstacles.
• Develop and monitor rubrics for program performance, analyze key metrics, and provide concise updates to senior leadership.
• Drive a culture of innovation, continuous improvement, and accountability within the team.
• Manage stakeholder expectations and foster clear, consistent communication across all levels of the organization.
• Stay abreast of industry trends and best practices to inform ongoing program strategy and execution.

Required Qualifications

• Natural leadership instincts with proven ability to innovate and influence.
• 7+ years of experience leading digital programs or projects, ideally within eCommerce or digital retail.
• Demonstrated expertise in building and scaling new teams, including the creation of operational frameworks, team structure, and governance models.
• Proven ability to design, implement, and manage go-to-market checklists, testing strategies, and frameworks.
• Direct experience managing legal, regulatory, and compliance reviews in a digital or eCommerce environment.
• Strong leadership skills, with a track record of working independently in complex, matrixed organizations.
• Excellent communication, organizational, and analytical skills.
• Experience with project management methodologies such as Agile or Scrum.
• Ability to drive results in a dynamic and evolving environment.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Company Information

Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.