Digital Presales Solution Architect (Operational Services) at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Ability to interact with sales/pursuit team in country to understand customer requirements and create quotes
Ability to identify technological solutions to fulfill customer business objectives
Ability to interact with people (customer and internal HPE) at all levels and geographies
Strong collaboration skills with sales to develop pricing quotes and Statement of Work (SoW) for in-pursuit deals
Experience as Solution Architect developing end-to-end solutions for managed services delivery
Ability to identify and contribute to projects improving services, customer satisfaction, profitability, and team efficiency
Technical writing skills to publish required documents
Effective communication with technical and non-technical stakeholders, with ability to drive conversations/discussions
Strong customer focus with ability to manage escalations, balancing needs of customer and HPE teams (Sales/Pursuit/Delivery)
Intermediate level of subject matter expertise to solve common technical problems
Ability to work independently within an established framework with moderate supervision
Basic technical skills (as specified)

Responsibilities

Interact with sales/pursuit team in country to understand customer requirements and create quotes
Identify technological solutions needed to fulfill customer business objectives
Work in collaboration with sales to develop pricing quotes and SoW for in-pursuit deals
Develop end-to-end solutions for managed services delivery as Solution Architect with country Pursuit Team
Identify and contribute to projects to improve services, customer satisfaction, profitability, and team efficiency
Publish required documents using technical writing skills
Communicate effectively with technical and non-technical stakeholders and drive discussions
Manage escalations, balancing needs of customer and HPE teams
Provide technology consulting to external customers and internal project teams
Create and maintain effective customer relationships as trusted advisor
Maintain knowledge of leading edge technologies and industry/market domain knowledge
Contribute to company’s solutions portfolio with technical knowledge and methodologies from customer projects
Shape technical direction and strategies within the organization and for external customers
Achieve consistent chargeability levels and assist in meeting revenue and customer satisfaction goals
Generate and cultivate new business opportunities and provide technical support for deal proposals

Skills

Key technologies and capabilities for this role

PresalesSolution ArchitectureTechnology ConsultingCloud ComputingEdge ComputingCustomer Relationship ManagementTechnical Leadership

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the employment type for this position?

The position is full time.

What are the main responsibilities of this role?

Responsibilities include interacting with sales teams, providing technology consulting to customers and internal teams, acting as a trusted advisor to build customer relationships, maintaining knowledge of leading-edge technologies, and contributing to the company's solutions portfolio.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth.

What experience level is required for this role?

The role requires an intermediate level of subject matter expertise to solve common technical problems, working independently within an established framework with moderate supervision.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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