Digital Payments Product Manager, Coconut Grove, Miami, FL at Santander

Miami, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Digital Payments subject matter expertise
Ability to develop, own, and execute enterprise and retail digital payments banking strategy, product vision, features, and designs
Knowledge, skills, and abilities to perform each essential duty satisfactorily (specifics include managing strategy with detailed business requirements, client needs analysis, market research, business case development, ROI projections, agile team management, etc.)

Responsibilities

Manage digital payments strategy with detailed business requirements
Manage interactions with technology partners and/or vendors to deliver optimized member-centered intuitive payments offerings
Collaborate with and manage internal relationships with leadership, marketing, customer experience, development, and implementation teams to manage backlog, release planning, define product roadmap, incorporate market direction, and sort diverse requirements
Improve customer satisfaction and loyalty through understanding needs and delivering best-in-class market solutions
Conduct channel/product gap analysis, competitive research, and industry evaluations to inform digital strategy and long-term backlog
Analyze client needs and market research to prioritize targets and respond to client segments
Lead business case development, writing, delivery, and ROI projections
Plan, manage, and facilitate all phases of the digital lifecycle from inception to marketplace introduction
Manage multiple concurrent agile teams to execute release plans on time and on budget, including roll-out of business-critical changes while adapting to parallel programs
Interface with QA and/or internal UAT resources to ensure requirements are met and approve product releases
Set direction and review product documentation for the digital banking solution suite
Track product and feature use to analyze implications for enhancements
Develop tools and processes to gather feedback for future products
Support Sales and Marketing in promoting products and meeting revenue, business value, and client adoption goals
Define business and operational KPIs for owned products, develop targets, manage forecasting, and partner with Analytics teams on trend anomalies, root causes, and action plans

Skills

Digital Payments

Product Management

Payments Strategy

Business Requirements

Product Roadmap

Backlog Management

Release Planning

Vendor Management

Customer Experience

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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