[Remote] Digital Customer Success Partner - UK & DACH at 360Learning

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, E-learningIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessDigital Training StrategySaaS PlatformClient Relationship ManagementAccount ManagementProject ManagementProcess DevelopmentWebinar HostingCRMSalesforceCustomer OnboardingCustomer RetentionChurn ReductionBusiness DevelopmentLearning and DevelopmentGerman LanguageEnglish Language

Questions & Answers

Common questions about this position

What does the compensation package include?

The compensation package includes a base salary, a variable component, and equity.

What benefits are offered for this role?

Benefits include Health Benefits such as Medical, Vision, Dental, and Life.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need at least 2 years of experience in a Customer Success position, ideally in SaaS, fluent proficiency in English and German, proactive mindset in a results-oriented culture, ability to manage a large client portfolio, data communication skills, and strong interest in digital industry and e-learning.

What is the company culture like?

The culture is results-oriented, with emphasis on mastering the Convexity corporate culture and working proactively.

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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