Customer Success Manager- UK Based
OverjetSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
[Remote] Digital Customer Success Partner - UK & DACH at 360Learning
London, England, United Kingdom
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, SaaS, E-learningIndustries
Requirements
Candidates must have at least 2 years of experience in a Customer Success role, preferably within the SaaS industry. Fluency in both English and German is essential. The role requires a proactive approach, a results-oriented mindset, and the ability to manage a large client portfolio effectively. Strong data analysis and communication skills, both written and oral, are necessary, along with a keen interest in the digital industry, education, and e-learning.
Responsibilities
The Digital Customer Success Partner will support clients in their digital training strategies using the 360Learning platform, leading setup and support for clients in the UK and DACH regions. Key responsibilities include ensuring contract renewals by coordinating resources, aligning the solution's business impact with client objectives, and collaborating with the EMEA account management team to meet client KPIs. The role also involves creating and refining processes for a one-to-many approach, reporting, and communication, as well as developing digital strategies, defining learning transformation roadmaps, and identifying new project opportunities to grow the client portfolio.
Skills
Customer Success
Digital Training Strategy
SaaS Platform
Client Relationship Management
Account Management
Project Management
Process Development
Webinar Hosting
CRM
Salesforce
Customer Onboarding
Customer Retention
Churn Reduction
Business Development
Learning and Development
German Language
English Language
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave
Risks
Integration challenges with eLamp's technology could delay new feature rollouts.
Economic uncertainties may impact 360Learning's expansion plans in North America.
Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.
Differentiation
360Learning offers a collaborative learning platform leveraging AI for personalized learning.
The platform integrates with Salesforce and HR systems to align training with business goals.
360Learning's iterative training framework allows for constant course improvement by peer feedback.
Upsides
360Learning's North American operations grew 65% year-on-year, showing strong market demand.
Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.
Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.
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