[Remote] Digital Customer Success Manager at 360Learning

Paris, Ile-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

First experience in a Customer Success Manager position is preferred
Or first experience in a Training Organization (training manager, trainer, training assistant)
Or first experience in a consulting firm
A keen interest for the digital industry, education and e-learning in particular
Excellent interpersonal and communication skills
Previous experience in the SaaS B2B industry is nice to have
Native French, and excellent English proficiency (B2 minimum)

Responsibilities

Ensure the business impact of the 360Learning solution in accordance with client objectives
Ensure the renewal of your client portfolio
Create and develop processes to handle a one-to-many approach
Create and develop reporting and communication processes
Develop the relationship with clients, including direct contact with top management teams
Master the product and corporate culture within one month
Familiarize yourself with CSP POOL Team processes and tools, analyze customer journey, and build proactive digital and one-to-many communication strategy within one month
Join first customer meetings and answer to a pool of clients asynchronously within one month
Drive renewal calls within three months
Drive new customer onboardings within three months
Organize and present webinars with internal experts within three months
Drive initiatives on specific topics such as ‘office hours’ within three months
Successfully onboard new customers and ensure on-time launch within six months
Define learning transformation roadmap during Business Reviews, identify asynchronous and one-to-many resources within six months
Define retro-planning of asynchronous resources and one-to-many initiatives and advocate for it within six months
Identify and document customer use-cases within six months
Build a relationship of trust with clients within six months
Identify new project opportunities, develop the account, and align with Account Management team within six months
Reduce churn by identifying at-risk customers and implementing remedial action plans within 12 months
Identify strong leaders within client teams within 12 months
Develop and share good business practices with the entire Client Success team within 12 months
Participate in process and automation improvements within 12 months

Skills

Customer Success

Client Relationship Management

Digital Training

Onboarding

Renewal Management

Webinars

Business Reviews

Churn Reduction

Reporting

Communication Strategy

Account Management

Customer Journey Analysis

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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