Granicus

Digital Advertising Support Specialist

Costa Rica

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Govtech, Digital AdvertisingIndustries

Requirements

Candidates should possess strong customer service skills, including patience and helpfulness when interacting with customers, the ability to avoid jargon and explain industry-specific concepts, and a proactive approach to resolving customer inquiries. Experience with software tools for navigating customer accounts, researching account history, and entering data is preferred.

Responsibilities

The Digital Advertising Support Specialist will assist with advertising contract implementation by gathering creative assets, answering advertiser questions, writing copy, editing images, creating proofs, and trafficking ads to the website. They will also provide performance data to advertisers, make updates to their programs, and assist with quality control checks during campaign launches, as well as follow-up emails to confirm program activation. Furthermore, the specialist will communicate with customers and DMO partners via email, phone, and video calls, and may be involved in billing assistance and program removal processing.

Skills

Ad Campaign Management
Creative Asset Gathering
Copywriting
Image Editing/Cropping
Ad Traffic Management
Quality Control
Customer Support

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Key Metrics

Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.

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