Digital Advertising Support Specialist

Position Overview

• Location Type:
• Job Type: Full Time
• Salary:

Granicus is a GovTech company focused on transforming the industry by connecting governments and their constituents. They aim to support customers by meeting community needs and implementing technology equitably and inclusively. Granicus has been recognized on the GovTech 100 list and as one of the best companies to work for by BuiltIn. They have served over 5,500 government agencies and 300 million citizen subscribers with cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services.

Responsibilities

• Assist with advertising contract implementation for Destination Marketing Organization (DMO) publishers.
• Support DMO publishers with requests related to paid content on their sites.
• Work directly with advertisers post-sale to:
  • Gather creative assets.
  • Answer questions.
  • Write copy.
  • Edit/crop images.
  • Create proofs.
  • Traffic ads to the website.
• Conduct quality control checks at campaign launch.
• Send follow-up emails to advertisers to confirm program launch.
• Provide performance data and make program updates to advertisers post-campaign implementation.
• Assist with billing and processing program removals from sites (additional responsibilities may be added).
• Communicate with customers and DMO partners via email, phone, and video calls.
• Utilize various software tools to manage customer accounts, research history, enter data, and fulfill requests.

Requirements

• Customer Service Skills:
  • Patient and helpful when interacting with customers.
  • Able to explain industry-specific concepts clearly, avoiding jargon.