Job Description

Position Overview

This role involves reviewing tissue cases for accuracy, performing data entry, and assisting colleagues with case resolution. The position requires excellent communication skills and attention to detail to ensure the integrity of patient data and efficient workflow.

Primary Responsibilities

• Review select cases for accuracy of tissue request and escalate to Pathologists' Assistants (PAs) when needed.
• Complete accurate data entry for all cases.
• Assist other PSCs (Pathology Support Coordinators) in resolving case issues and provide feedback on work quality.
• Ensure necessary notes and holds are placed on cases for non-conforming samples, discrepancies, or missing information to facilitate timely follow-up by the Customer Care team.
• Compose professional emails and faxes with proper grammar and spelling to communicate with other departments for case escalation and status updates.
• Perform outbound calls to pathology labs for specimen information (e.g., confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation).
• Attend interdepartmental meetings as needed and provide feedback on current processes or workflows.
• Monitor errors and metrics for all tissue cases.
• Handle Protected Health Information (PHI) regularly in both paper and electronic forms, using various technologies to access PHI.
• Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire.
• Maintain current status on Natera training requirements.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in the medical industry.
• Previous computer experience required.
• Previous data entry experience required.

Knowledge, Skills, and Abilities

• Trained on all product types and able to accession with high accuracy and efficiency consistently.
• Ability to handle most escalations, discrepancies, and holds.
• Firm understanding and knowledgeable in all aspects of the Accessioning process and Standard Operating Procedures (SOPs).
• Typing speed of at least 45 words per minute with high accuracy.
• Excellent oral and written communication skills.
• Excellent critical thinking skills and the ability to use good judgment.
• Ability to perform required duties with a high degree of accuracy and attention to detail.
• Positive attitude and ability to work well with others.

Our Opportunity

Natera™ is a global leader in cell-free DNA (cfDNA) testing, specializing in oncology, women’s health, and organ health. Our mission is to integrate personalized genetic testing and diagnostics into standard care to enhance health outcomes and enable earlier, more targeted interventions for longer, healthier lives.

The Natera team comprises dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and other experts from world-class institutions. We are deeply committed to our work and to each other. Joining Natera means working hard, growing quickly, and being challenged by industry leaders, all while contributing to a company that is transforming genetic disease management.

What We Offer

• Competitive Benefits: Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free Testing: Natera employees and their immediate families receive free testing, in addition to fertility care benefits.
• Additional Benefits: Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and more.
• Employee Referral Program: A generous program for employee referrals.

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace, welcoming individuals with different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is crucial to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply.