Digital Adoption Solutions Engineer at WalkMe

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital AdoptionIndustries

Requirements

Relevant university degree (Industrial Engineering, Information Systems Engineering, Software Engineering preferred but not essential if experienced with HTML/CSS from other sources)
Full professional proficiency in English (both written and spoken)

Responsibilities

Collaborate globally with internal Ops teams (Sales, Marketing, CSG, HR, Finance etc.) to understand business needs and provide WalkMe-based solutions
Build DAP solutions addressing operational and strategic requirements, including talk tracks around KPIs and value realization
Take business processes and provide solutions with suggestions for further improvements to help teams achieve departmental goals
Collaborate with Support, Product, and R&D teams to provide feedback on features, test new ones, and maintain Production and Test environments
Deliver DAP-focused case studies, references, and showcase SAP and WalkMe implementation relationships externally
Participate in Community-led and Marketing-led webinars to demonstrate "How WalkMe does WalkMe on SAP" and support thought leadership
Report on departmental DAP status for circulation to TechOps and ELT
Continuously identify opportunities for improvement, refine solutions, and generate meaningful practices with attention to measurements and detail
Maintain and support existing business solutions and processes through environment or process changes
Adapt in an ever-changing environment to generate meaningful impact across multiple business units

Skills

Key technologies and capabilities for this role

WalkMeDigital Adoption PlatformSAPDigital TransformationChange ManagementSolutions EngineeringTechnical ImplementationUser Experience DesignProcess DesignSoftware Implementation

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key responsibilities of the Digital Adoption Solutions Engineer?

You will collaborate globally with internal Ops teams to understand business needs and provide WalkMe-based solutions, build DAP solutions for operational and strategic requirements, and work with Support, Product, and R&D teams to provide feedback and maintain environments.

What is the employment type for this role?

The position is full-time.

What kind of team and company culture can I expect at WalkMe?

You'll work in the WalkMe Center of Excellence (CoE) on high-visibility internal projects spanning all company departments, collaborating globally with talented teams across Sales, Marketing, CSG, HR, Finance, Support, Product, and R&D to drive digital transformation and continuous improvements.

What makes a strong candidate for this Solutions Engineer role?

Ideal candidates are experts in their field ready to collaborate globally, implement WalkMe software on SAP systems, design user experiences, and drive digital transformation projects with a focus on business processes and continuous improvements.

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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