SDR Caller
Apollo.ioSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Fintech, CollectionsIndustries
Requirements
Candidates should have 2–4 years of experience in a call center or collections environment, with at least 1 year managing or configuring dialer systems (e.g., Noble, Genesys, Five9, etc.), a strong understanding of outbound dialing strategies and compliance considerations (e.g., TCPA), familiarity with importing data files and managing call campaigns within a dialer platform, experience working with agent skill groups and call routing logic, and proficiency in Excel and basic data analysis.
Responsibilities
The Dialer Administrator will be responsible for configuring, maintaining, and optimizing the outbound dialer system to support collections operations, importing and managing daily account lists for outbound dialing campaigns, scheduling and managing dialing windows to align with compliance requirements and operational goals, assigning and updating agent skill groups to ensure efficient call routing and agent productivity, monitoring dialer performance metrics and making real-time adjustments as needed, collaborating with collections management to implement campaign strategies and reporting, troubleshooting technical issues related to the dialer and coordinating with vendors or IT as needed, ensuring adherence to regulatory and compliance guidelines related to outbound calling, documenting dialer processes and changes to maintain operational transparency and continuity.
Skills
Dialer Systems (Noble, Genesys, Five9)
Call Routing
Campaign Management
Data Import
Performance Monitoring
Compliance (TCPA)
Excel
Data Analysis
Troubleshooting
Lendbuzz
Provides auto loans for international students
About Lendbuzz
Lendbuzz provides auto loans specifically designed for international students and professionals in the United States who may struggle to secure financing through traditional lenders. The company uses advanced data analytics and machine learning to evaluate the creditworthiness of borrowers, focusing on a wider range of financial and personal data rather than just credit scores. This approach allows Lendbuzz to cater to a niche market that is often overlooked by conventional financial institutions. Borrowers can apply for loans online, verify their information easily, and sign documents digitally, making the process user-friendly. Lendbuzz earns revenue by charging interest on loans and may also receive fees from car dealerships for facilitating the loan process. The goal of Lendbuzz is to make auto financing more accessible to those who typically face challenges in obtaining loans.
Key Metrics
Boston, MassachusettsHeadquarters
2015Year Founded
$246.1MTotal Funding
LENDING_CAPITALCompany Stage
Automotive & Transportation, FintechIndustries
201-500Employees