Dialer Administrator

Position Overview

• Location Type: Not Specified
• Employment Type: Full-Time
• Job Title: Dialer Administrator
• Company: Lendbuzz

Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. This role ensures efficient call routing, monitors performance, maintains compliance with regulations, and collaborates with teams to implement campaign strategies and drive results within the Operations team.

Responsibilities

• Configure, maintain, and optimize the outbound dialer system to support collections operations.
• Import and manage daily account lists for outbound dialing campaigns.
• Schedule and manage dialing windows to align with compliance requirements and operational goals.
• Assign and update agent skill groups to ensure efficient call routing and agent productivity.
• Monitor dialer performance metrics and make real-time adjustments as needed.
• Collaborate with collections management to implement campaign strategies and reporting.
• Troubleshoot technical issues related to the dialer and coordinate with vendors or IT as needed.
• Ensure adherence to regulatory and compliance guidelines related to outbound calling.
• Document dialer processes and changes to maintain operational transparency and continuity.

Requirements

• Experience: 2–4 years of experience in a call center or collections environment, with at least 1 year managing or configuring dialer systems (e.g., Noble, Genesys, Five9, etc.).
• Dialer Systems Knowledge: Strong understanding of outbound dialing strategies and compliance considerations (e.g., TCPA).
• Data Management: Familiarity with importing data files and managing call campaigns within a dialer platform.
• Skill Groups: Experience working with agent skill groups and call routing logic.
• Technical Skills: Proficiency in Excel and basic data analysis.
• Soft Skills: Detail-oriented with strong organizational and problem-solving skills. Excellent communication and collaboration skills.

Preferred Qualifications

• Experience in the auto lending industry or financial services preferred.

Ideal Candidate Qualities

• Outstanding organizational skills
• Excellent written and verbal communication skills
• High level of integrity
• Strong sense of teamwork, yet able to work independently
• Self-motivated and able to work with minimal supervision
• Works well in a fast-paced, high-volume environment
• Excited by the idea of constant change

Company Information

Lendbuzz believes:

• Diversity: is a competitive advantage.
• Compassion: is a strength.
• Simplicity: is key.