Responsibilities

This role involves acting as a cloud system admin (AWS and Google Cloud, and knowledge of multi-cloud infrastructure), monitoring and maintaining networks and servers, creating and automating alerting and monitoring system logs, building tools to mitigate weaknesses in incident management or software delivery, troubleshooting support escalation requests, upgrading, installing, and configuring new hardware and software, implementing security protocols and procedures, creating user accounts and performing access control, performing diagnostic tests and debugging procedures, documenting processes, backing up and archiving data, designing and implementing data retrieval and recovery procedures, developing data retrieval and recovery procedures, designing and implementing efficient end-user feedback and error reporting systems, supervising and mentoring IT department employees, and keeping up to date with advancements and best practices in IT administration.