DevOps at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree, an asset)
A minimum of 3 years experience administrating Linux based environments (Red Hat, CentOS, Debian or Ubuntu)
A minimum of 2 years experience with service oriented architectures, software development and the development life cycle
A minimum of 1 year experience practicing continuous integration and continuous delivery
Knowledge of infrastructure automation concepts and ability to use and structure complex automation recipes and formulas (Terraform and Ansible)
Ability to identify caching opportunities and implement them with guidance
Familiar with various database systems and able to write complex queries independently
Knowledge of Cloud concepts and able to follow instructions to use them with minimal guidance
Knowledge of container concepts and able to follow instructions to use them with minimal guidance
Proficiency in Git
Fast learner and detail oriented
Solution-oriented mindset and can-do attitude to overcome challenges
Team player with a high sense of accountability and ownership
Ability to thrive in a fast-paced environment and master frequently changing technologies and techniques

Responsibilities

Be accountable for the reliability, scalability, and resilience of medium complexity infrastructure components on both AWS and Azure platforms with minimal guidance (web servers, data stores, hosted services, load balancers, etc.), ensuring best practices like replication, sharding, load balancing, monitoring, SLAs, alerting, and auto-scaling
Understand the high-level product roadmap for the squad and upcoming features, contribute to high-level estimation, and layout development sequences
Complete complex cloud-based development tasks on AWS and Azure with minimal guidance
Actively contribute to deploying code to production environments in both AWS and Azure, aiming to become a main contributor
Begin reviewing Pull Requests for straightforward development
Write testable, efficient, and reusable code suitable for continuous integration and deployment on AWS and Azure, respecting best practices and INTELCOM development standards
Review Unified Modeling Language (UML) diagrams and technical documentation, ensuring its quality
Take responsibility for code quality and ensure adequate testing is conducted
Review and contribute to technical documentation, with particular attention to cloud infrastructure and best practices on AWS and Azure
Lead the onboarding of new DevOps personnel and provide coaching on DevOps tools, with specific emphasis on AWS and Azure technologies

Skills

AWS

Azure

Linux

Red Hat

CentOS

Debian

Ubuntu

Continuous Integration

Continuous Deployment

Load Balancing

Auto-scaling

Monitoring

Alerting

Pull Requests

UML

Service Oriented Architecture

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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