Developer Success Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: [Not specified]

Clerk builds developer tools for authentication, known for its React components like <SignIn/> and <UserProfile/>. Their unique approach utilizes a frontend-facing API powered by session tokens, offering a more efficient development experience compared to traditional backend-facing APIs.

About the Role

Clerk is seeking a Developer Success Engineer to join their team. This role operates at the intersection of technical problem-solving and developer experience, combining hands-on engineering with high-impact developer support for Clerk's authentication and user management platform. Developer Success Engineers act as a bridge between the product and customers, providing technical support, debugging, and answering product questions. They leverage insights from these interactions to improve the product through documentation, tutorials, direct product work, and building internal tools.

What You'll Do

This position offers significant flexibility and growth potential. You will:

• Provide expert technical support to developers, assisting with implementation guidance and architectural consultations.
• Collaborate on product development, including the core platform and new support offerings.
• Build and enhance internal tools to streamline support operations and improve developer experience.
• Contribute to technical documentation and guides based on real-world developer needs.
• Investigate and document product bugs, working with the engineering team on solutions.
• Balance engineering and support responsibilities based on personal interests and team needs.
• Directly influence product development through interactions with developers and customers.
• Work within a collaborative team that values playfulness, collaboration, and shared ownership.
• Build products and tools that enhance developer productivity and satisfaction, and improve your own work processes.

What We're Looking For

• Expertise in JavaScript/TypeScript development.
• Extensive experience with React and Next.js.
• Practical experience with PostgreSQL or similar relational databases.
• Familiarity with cloud infrastructure (GCP experience is a plus).
• Comfort working with browsers, REST APIs, and web technologies.
• Outstanding written and verbal communication abilities.
• Demonstrated experience helping other developers succeed (mentorship, support, documentation).
• Ability to quickly understand and debug complex technical issues.
• Empathy for customers and a drive for excellence in developer experience.
• Self-motivated with a proven ability to take ownership of projects.

Nice-to-Haves

• Experience using Clerk in production applications.
• Knowledge of Go programming language.
• Experience with Cloudflare products.
• Background in developer tools or developer-facing products.
• Track record of contributing to technical documentation.
• Experience with auth/user management systems.
• History of participating in developer communities.

Who You'll Work With

You will join a collaborative team of 9 engineers who work closely on both support and development. The team values:

• Shared ownership and responsibility for product success.
• High polish and attention to detail.
• Open communication and knowledge sharing.