Desktop Support Specialist (Onsite) at McKesson

Overland Park, Kansas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

High School Diploma
0–1 years’ experience in IT support, helpdesk, or similar (internships, trade school, or self-taught acceptable)
Foundational understanding of Mac hardware, macOS, and common productivity tools (Microsoft 365, Outlook, Teams, Zoom, etc.)
Strong customer service orientation (approachable, calm, patient)
Ability to follow documented procedures and know when to escalate
Excellent organization and multitasking in a busy environment
Clear communicator, verbal and written
Onsite presence in the Overland Park office Monday–Friday from 8:30 a.m. to 2:00 p.m. (flexibility for up to 40 hours/week, accommodations for student schedules possible)
Occasional lifting of small equipment (monitors, PCs, peripherals)

Responsibilities

Provide in-person end-user technical support (walk-ups, scheduled deskside, and remote)
Troubleshoot issues related to macOS devices, productivity applications, email/calendar, printing, conferencing tools, and mobile devices
Install, configure, and maintain Mac laptops, monitors, docking stations, webcams, keyboards, headsets, etc
Support new hire onboarding, device provisioning, workstation setup, application access
Receive, triage, and resolve tickets in ServiceNow & Jira
Document troubleshooting steps and fixes for knowledge base use
Escalate complex issues to Tier 2/3 teams following documented procedures
Maintain accurate asset tracking for loaners, replacements, hardware swaps
Assist with basic network troubleshooting (Wi-Fi connectivity, VPN, IP address issues, etc.)

Skills

MacOS

iOS

Windows

Desktop Support

Troubleshooting

ServiceNow

Remote Support

Hardware Support

Network Connectivity

Onboarding

McKesson

Healthcare distribution and logistics services

About McKesson

McKesson Corporation operates in the healthcare sector, focusing on the distribution of medical products and pharmaceuticals. The company acts as a middleman, purchasing medical supplies from manufacturers and delivering them to healthcare providers, pharmacies, and hospitals. This ensures that essential medical products are available when and where they are needed, supporting the healthcare system. McKesson generates revenue by marking up the cost of the products they distribute and charging service fees for their logistics and supply chain management. They also provide technology solutions to help healthcare providers improve their operations. McKesson's goal is to enhance patient care by ensuring the timely and safe delivery of healthcare products and services.

Irving, TexasHeadquarters

1833Year Founded

$7.6MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

Benefits

Performance Bonus

401(k) Company Match

Risks

Closure of Rogers distribution center may disrupt local supply chain operations.

Sale of Rexall and Well.ca could reduce McKesson's market share in Canada.

InspiroGene may face challenges in a competitive and regulated market.

Differentiation

McKesson acts as a key intermediary in the healthcare supply chain.

The company offers technology solutions for efficient healthcare operations management.

McKesson's InspiroGene supports commercialization of cell and gene therapies.

Upsides

Increased focus on real-world evidence benefits McKesson's investment in Atropos Health.

Rise of cell and gene therapies aligns with McKesson's InspiroGene launch.

Demand for personalized medicine boosts McKesson's technology solutions and data analytics.

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