Desktop Support Specialist II at Astra

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience
Exercises judgment within defined procedures and practices to determine appropriate action
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Basic inventory or IT knowledge
Interest in new technologies and IT career path
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Ability to use a computer
Ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Handle inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Other duties as required

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementConference Room MaintenanceVideo ConferencingAudio Visual TroubleshootingLaptop ImagingDesktop ImagingTicketing SystemsHardware DeploymentCustomer Support

Questions & Answers

Common questions about this position

What qualifications are required for the Desktop Support Specialist II role?

A high school diploma or GED is required, along with 2 to 4 years of related experience or equivalent combination of education and experience. Candidates need excellent written and verbal communication skills, ability to work in a large team with minimal supervision, basic inventory or IT knowledge, and interest in new technologies and IT career path.

What are the main responsibilities of this position?

Responsibilities include handling inventory and asset management, conference room preventative maintenance, deploying and recovering laptop/desktop images, providing customer support for over 70,000 users worldwide, using ticketing systems to track SLAs, and contributing to global projects.

Is this a remote position, or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What physical demands are associated with this job?

The role requires the ability to lift and carry 50 pounds or more of equipment safely multiple times per day, perform office-related tasks including prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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