Desktop Support Specialist at InductiveHealth

Denver, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, Public Health, SaaS, TechnologyIndustries

Requirements

2+ years of professional experience in IT support, desktop support, or help desk role
Strong knowledge of Microsoft Windows 10/11 OS and Office 365 applications
Experience with Active Directory user and group administration
Hands-on experience with desktop/laptop imaging and deployment tools
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN)
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication and customer-service skills
Eligible to work in the U.S. without sponsorship

Responsibilities

Provide responsive technical support to internal users, ensuring prompt resolution of hardware, software, and networking issues
Configure, deploy, and manage corporate desktops, laptops, and mobile devices for new and existing employees
Administer and maintain core IT systems including Active Directory, DNS, and enterprise collaboration tools (e.g., Microsoft 365, Teams, etc.)
Manage device lifecycle tasks such as imaging, patching, updates, asset tracking, and security compliance
Support remote employees with VPN, hardware, and connectivity troubleshooting
Collaborate with the Platform Engineering team to maintain and optimize endpoint security tools and IT processes
Document technical procedures, maintain knowledge bases, and contribute to process improvements
Assist in onboarding and offboarding activities including user account provisioning and equipment setup/returns
Participate in scheduled on-call rotation to support critical IT incidents or escalations
Assist in annual security and compliance initiatives, including audits and user training

Skills

Desktop Support

Hardware Support

Software Support

Network Troubleshooting

IT Support

Technical Support

InductiveHealth

Public health data infrastructure and surveillance

About InductiveHealth

InductiveHealth provides data infrastructure and surveillance solutions for public health agencies, focusing on disease and syndromic surveillance. They manage more jurisdictional surveillance systems than any other firm, using platforms like the NEDSS Base System and the Johns Hopkins University Applied Physics ESSENCE platform. Their services, including the COVID-19 Data Tracker, help health agencies track and manage disease data effectively. InductiveHealth aims to enhance public health agencies' capabilities in monitoring and responding to health threats.

Atlanta, GeorgiaHeadquarters

2013Year Founded

BUYOUT_LBOCompany Stage

Government & Public Sector, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Risks

Emerging health tech startups threaten InductiveHealth's market share.

Rapid AI advancements may outpace InductiveHealth's current offerings.

Data privacy concerns could impact client trust and compliance costs.

Differentiation

InductiveHealth manages more jurisdictional surveillance systems than any other firm.

The company developed the COVID-19 Data Tracker during the pandemic.

InductiveHealth specializes in scalable and customizable surveillance systems for public health agencies.

Upsides

Growing demand for real-time data analytics benefits InductiveHealth's surveillance technologies.

AI and machine learning integration offers enhanced predictive analytics opportunities.

Cloud-based solutions trend aligns with InductiveHealth's scalable system offerings.

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