Desktop Support at Meta

Kalamazoo, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

High school diploma or equivalent; additional education preferred
IT Help Desk or technical support experience (hardware and application support)
Strong technical knowledge of network and site-specific printers
Excellent customer service, communication, and problem-solving skills
Good organizational and project management abilities
HP technical certifications preferred
Ability to walk, stand, bend, reach, and lift objects under 50 lbs
Valid driver’s license and reliable personal vehicle for travel to offsite locations

Responsibilities

Provide daily support for network and workstation printers
Respond promptly to customer support requests and ensure accurate, professional resolution
Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
Keep customers informed on issue resolution progress
Document all service calls and requests using TRAC Solution
Provide end users with remote access knowledge and complete troubleshooting documentation
Maintain and update printer fleet tools and databases
Provide regular account updates, including fleet performance and status, to the Printer Fleet Manager or Integrated Account Manager
Manage on-site hardware and consumables inventory
Handle printer procurement and hot swap inventory as required
Record and report all fleet meter reads
Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
Adhere to business casual dress code

Skills

Printer Support

Network Printers

IT Help Desk

Hardware Support

Customer Service

Problem-Solving

Inventory Control

HP Certifications

TRAC Solution

Fleet Management

About Meta

Meta Platforms Inc. focuses on social media, communication tools, and virtual reality. It operates popular platforms like Facebook, Instagram, and WhatsApp, allowing users to connect, share content, and engage in communities. The Oculus division provides virtual reality hardware and experiences. Meta's primary revenue comes from advertising, offering businesses tools to target specific audiences using insights from its large user base. This advertising service is scalable and allows for tailored audience segmentation. Additionally, Meta explores revenue through virtual reality product sales and the metaverse, where it looks to monetize virtual goods and services. The company also invests in artificial intelligence and augmented reality to enhance its offerings, aiming to combine user engagement with advanced marketing tools.

Menlo Park, CaliforniaHeadquarters

2004Year Founded

$2,057.3MTotal Funding

IPOCompany Stage

VR & AR, Consumer Software, Financial ServicesIndustries

10,001+Employees

Benefits

Stock Options

Company Equity

Mental Health Support

Flexible Work Hours

Risks

Relocating trust teams to Texas may increase misinformation concerns.

Discontinuing Meta Quest Pro could affect consumer trust in VR products.

Ending fact-checking may lead to misinformation, affecting user trust.

Differentiation

Meta's collaboration with EssilorLuxottica positions it as a leader in smart eyewear.

Meta's focus on AI and augmented reality enhances its digital advertising ecosystem.

Meta's platforms offer unparalleled audience targeting with data-driven insights.

Upsides

Meta's smart eyewear could open new revenue streams beyond social media.

Meta's shift to Meta Quest 3 enhances its competitive edge in the VR market.

Meta's metaverse involvement attracts users and advertisers seeking innovative engagement.

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