Deskside Team Lead at Long View Systems

Calgary, Alberta, Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

4+ years of related experience
Experience leading and mentoring a deskside support team, fostering collaboration and growth
Act as the primary escalation point for technical and service issues
Ensure adherence to ITSM and incident management best practices (ticket management, reporting, SLAs)
Communicate effectively with clients and internal stakeholders on service updates and expectations
Oversee onboarding, training, and career development for team members
Monitor team performance, provide feedback, and recognize achievements
Drive process improvements and ensure compliance with service quality standards
Manage administrative tasks including timesheets, billing accuracy, and resource scheduling
Promote a positive team culture and organize engagement activities
Experience supporting a Microsoft environment in a deskside support role
Experience with Microsoft 365
Experience with Windows/Linux/Mac OS environments
Experience with remote support
Experience with PC/printer hardware/VPN/Citrix
Experience with Active Directory
Experience supporting mobile devices

Responsibilities

Keep your team informed on company updates, wins, and strategic direction
Act as the communication bridge between management, sales, clients, and your team
Promote open, positive communication and address team challenges proactively
Ensure smooth onboarding for new team members and clarify expectations
Communicate with clients regarding team availability, feedback, and concerns
Mentor and coach team members through career planning, training, and growth opportunities
Provide guidance on technical issues and day-to-day challenges, fostering problem-solving skills
Lead by example in promoting company culture and organizing team-building activities
Oversee administrative tasks such as timesheets, billing accuracy, and vacation approvals
Recognize achievements, deliver constructive feedback, and support performance reviews

Skills

Team Leadership

Mentoring

Customer Service

End User Support

Hardware Support

Software Support

IT Service Delivery

Onboarding

Problem Solving

Communication

Administrative Management

Timesheets

Billing

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

Land your dream remote job 3x faster with AI

Try Jobo Free