Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, TechnologyIndustries
Requirements
- 5+ years of support and networking experience
- General firewalls and packet filtering experience and troubleshooting
- HTTP/HTTPS troubleshooting by browsers (performance and errors)
- IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts
- Authentication systems such as LDAP, MS AD
Responsibilities
- Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction
- Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions
- Participating in the on-call rotation to monitor and address weekend issues (voluntary)
- Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira
- Communicating with assigned customers, keeping them updated on progress and resolutions
Skills
Customer Support
Troubleshooting
Case Management
On-Call Rotation
Zero Trust
Cybersecurity
Cloud Native
Customer Success
Zscaler
Cloud-based cybersecurity and secure gateway services
About Zscaler
Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.
San Jose, CaliforniaHeadquarters
2008Year Founded
$148.8MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Comprehensive health plans
Supportive parental & family leave
On-demand learning & development
Company-sponsored volunteering
Global tuition assistance program
Guilt-free paid time off
Risks
Emerging cybersecurity firms may erode Zscaler's market share.
Economic downturns could impact Zscaler's subscription-based revenue model.
The retirement of CFO Mr. Canessa may lead to financial instability.
Differentiation
Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.
The company is a Gartner magic quadrant leader for secure web gateways.
Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.
Upsides
Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.
The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.
Zscaler's hiring of government experts strengthens its position in the public sector.
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