Designated Support Engineer III at Zscaler

Sahibzada Ajit Singh Nagar, Punjab, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

5+ years of support and networking experience
General firewalls and packet filtering experience and troubleshooting
HTTP/HTTPS troubleshooting by browsers (performance and errors)
IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts
Authentication systems such as LDAP, MS AD

Responsibilities

Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction
Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions
Participating in the on-call rotation to monitor and address weekend issues (voluntary)
Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira
Communicating with assigned customers, keeping them updated on progress and resolutions

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingCase ManagementOn-Call RotationZero TrustCybersecurityCloud NativeCustomer Success

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Designated Support Engineer III role?

Candidates need 5+ years of support and networking experience, general firewalls and packet filtering experience and troubleshooting, HTTP/HTTPS troubleshooting by browsers, knowledge of IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts, and authentication systems such as LDAP and MS AD.

What preferred skills will make me stand out for this position?

Preferred qualifications include experience with network protocol analyzers like tcpdump and Wireshark, network security such as SSL/TLS, VPNs, Firewall, IDS/IPS, Zscaler product experience, VPN technologies like IPSec and VPN clients, and scripting knowledge in SHELL or Python.

Is this role remote or hybrid, and what is the location policy?

The role is hybrid.

What is the company culture like at Zscaler?

Zscaler builds high-performing teams focused on execution, customer obsession, collaboration, ownership, and accountability, valuing transparency, constructive debate, high-impact work, and a sense of urgency.

What does the role involve in terms of on-call duties?

The role includes participating in the on-call rotation to monitor and address weekend issues, although it is voluntary.

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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