Design & Process Lead - People and Culture at Nike

North Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Human Resources, People & CultureIndustries

Requirements

Proven experience leading process design and re-engineering initiatives within a large, complex organisation
Strong background in Human Resources processes and systems, including an understanding of HRIS and tiered service model implementations (e.g. ServiceNow, Workday)
Expertise in process mapping tools, methodologies, and visualisation tools (e.g., Visio, Lucidchart, Miro)
Demonstrated application of Human-Centred Design (HCD) or Design Thinking principles to solve complex service or operational problems
Exceptional analytical and problem-solving skills, with a track record of implementing effective solutions
Strong stakeholder engagement and change management skills, with the ability to influence and gain buy-in for new ways of working
Highly Desirable: Certification in a process design methodology (e.g., Lean, Six Sigma, BPMN)
Championing a practical, user-first approach, highly skilled in designing intuitive, effective, and digitally enabled P&C services

Responsibilities

Lead discovery and process analysis across P&C, documenting current state and establishing a comprehensive P&C service catalogue
Apply improvement methodologies to identify bottlenecks and design future-focused processes for greater efficiency and scalability
Champion a Human-Centred Design (HCD) approach in service design, ensuring processes are simple, intuitive, and digitally enabled for a seamless user experience
Leverage technology, automation, and AI to drive process optimisation and work closely with the HRIS implementation team to ensure system alignment
Own and manage improvement projects from concept to successful implementation, translating employee data and feedback into actionable design recommendations
Collaborate effectively with P&C leaders and functional heads, building internal HCD capability and partnering on change enablement for smooth adoption

Skills

Key technologies and capabilities for this role

Process DesignHuman-Centred DesignHCDProcess AnalysisService DesignHRISProcess ImprovementAutomationAIProject ManagementStakeholder Collaboration

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What key skills are required for the Design & Process Lead role?

Required skills include proven experience leading process design and re-engineering in large organizations, strong background in HR processes and systems like HRIS (e.g., ServiceNow, Workday), expertise in process mapping tools (e.g., Visio, Lucidchart, Miro), and demonstrated application of Human-Centred Design (HCD) principles.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Nine?

Nine emphasizes innovation, bringing new ideas, and making your mark while working with trusted brands that reach almost every Australian and have real impact.

What makes a strong candidate for this role?

A strong candidate champions a practical, user-first approach with proven experience in process design, HR systems, HCD principles, exceptional analytical skills, and strong stakeholder engagement.

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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