Depot Supervisor at Saronic

Galveston, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, MaritimeIndustries

Requirements

Bachelor’s degree or equivalent experience with 5+ years leading support of technical or complex products
Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms (strong preference for background in Salesforce)
Experience developing support process and knowledge management documentation
Capable of providing ongoing training and development opportunities for staff
Strong organizational and project management skills to oversee multiple initiatives simultaneously
Exceptional communication and presentation skills
Ability to work effectively in a fast-paced, dynamic environment
Strong background in industrial machinery, naval, maritime, or aviation maintenance and repair (ideal)
Previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar
Ability to perform physically demanding work for extended periods, up to 12 hours/day
Frequently and repetitively lift, push, and carry up to 20 lbs., including up and down stairs
Ability to work outside for extended periods
Frequently and repetitively bend, lift, and reach to install parts overhead accurately and in allotted timeframes
Ability to stand and walk for up to 12 hours/day, including over varied and uneven terrain
Stoop, lay, bend, reach, squat, kneel, crouch, twist, and crawl for extended periods, up to 12 hours/day
Climb and maintain balance on ladders, platforms, or other high structures
Ability to find issues in work processes and be alert to safety signals using sight, touch, and hearing
Demonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time
Exposures to hazardous materials and ability to follow waste handling/disposal procedures
Ability to wear Personal Protective Equipment, including safety glasses

Responsibilities

Hire, train, and lead a team with a focus on knowledge building and team member development
Provide first line of remote technical support to partners and customers using communication tools and remote access
Diagnose, troubleshoot, and document issues; guide users through problem resolution; escalate complex issues; coordinate advanced troubleshooting/on-site repairs with Field Support Representatives
Coordinate with internal logistic partners and customers for delivery and return of vessels, parts, and supporting items
Identify opportunities for process improvements and product enhancements based on customer feedback
Collaborate with internal teams to implement changes and contribute to ongoing improvement of products and services
Act as the voice of the customer, ensuring customer needs and feedback are addressed in strategic planning and product development
Lead scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair at the Customer Repair Center

Skills

Key technologies and capabilities for this role

Electromechanical SystemsDiesel Propulsion SystemsIndustrial Machinery MaintenanceNaval MaintenanceMaritime RepairAviation MaintenanceTroubleshootingDiagnosticsRemote Technical SupportLogistics CoordinationTeam Leadership

Questions & Answers

Common questions about this position

What is the location for the Depot Supervisor role?

The role is based in Galveston to support customer service and support teams at the Customer Repair Center.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What skills and experience are required for the Depot Supervisor position?

Candidates need a Bachelor’s degree or equivalent with 5+ years leading support of technical products, strong background in industrial machinery, naval, maritime, or aviation maintenance, proficiency in electromechanical or diesel propulsion systems, and knowledge of customer service tools like CRM and Salesforce.

What are the key responsibilities of the Depot Supervisor?

Responsibilities include hiring and leading a team, providing remote technical support and troubleshooting, coordinating logistics for vessels and parts, driving continuous improvement from customer feedback, and advocating for customer needs.

What is the company culture like at Saronic Technologies?

The company emphasizes team leadership with a focus on knowledge building and development, continuous improvement based on customer feedback, and working in a fast-paced, dynamic environment.

Saronic

Develops advanced autonomous surface vessels

About Saronic

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.

Austin, TexasHeadquarters

2022Year Founded

$223.7MTotal Funding

SERIES_BCompany Stage

DefenseIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance

Risks

Increased competition from other defense tech startups threatens Saronic's market share.

Rapid AI advancements may require costly updates to maintain competitive ASV systems.

Geopolitical tensions could hinder international collaborations and foreign government sales.

Differentiation

Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.

Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.

Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

Upsides

Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.

Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.

AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.

Land your dream remote job 3x faster with AI

Try Jobo Free