Delivery Project Manager at Uniphore

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, Contact CentersIndustries

Requirements

8 to 10 years of experience in Project/Program Management, account management, professional services, or other direct customer-facing roles
Professional PM certification such as PMP, Prince2, ITIL, Agile, SCRUM, or equivalent
Robust technical background in contact center technologies (e.g., Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, IVR systems)
Ability to lead end-to-end technical discussions through a consultative approach
Strong communication skills to convey technical concepts effectively
Ability to build strong relationships with stakeholders
Willingness to travel 50% to customer sites (hybrid remote work environment)

Responsibilities

Scope Management: Develop, clarify, and manage project scope, defining deliverables and ensuring targeted outcomes are achieved
Requirement Collaboration: Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success
Project Management Deliverables: Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches
Stakeholder Management: Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring accuracy of project data in internal systems
Presentation & Relationship Management: Present project results to customer stakeholders through insightful recommendations; build deep client relationships, network, act as a thought partner, anticipate business problems, and deliver exceptional service
Engage directly with clients during onsite visits to understand requirements, provide technical expertise, and oversee project implementations

Skills

Key technologies and capabilities for this role

Project ManagementContact Center TechnologiesAI DeliveryGenerative AIEmotion AIWorkflow AutomationMultimodal Architecture

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role offers a hybrid remote work environment with 50% travel to customer sites.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What technical skills are required for the Delivery Project Manager role?

The role requires a robust technical background in contact center technologies, including Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems.

What are the key responsibilities of this position?

Responsibilities include scope management to develop and manage project scope and deliverables, and requirement collaboration with stakeholders to derive functional and non-functional requirements.

What makes a strong candidate for this Delivery Project Manager role?

Strong candidates have a robust technical background in contact center technologies, the ability to lead technical discussions consultatively, communicate technical concepts effectively, and build strong stakeholder relationships.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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