Delivery Operations Team Lead at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, FinanceIndustries

Requirements

BCom/MCom (Bachelor/Master Degree in commerce)
7 to 11 years of experience
Strong Verbal Communication Skills
Strong Written Communication
MS Office proficiency
Problem Solving attitude
Team management
Analytical skills
Client and other stakeholder management
Logical reasoning and thought process
Process transition experience
Management of SLA and KPIs
Process control and compliance
Knowledge of the airline industry
Familiar with airline ticketing systems
Expertise in refund processes
Ability to assess refund case eligibility
Expertise in calculating refunds
Ability to make refunds decisions
Knowledge of aviation refund process
Knowledge of current technologies in OTC (Order to Cash) domain
Ready to work in night shifts/rotational shifts

Responsibilities

Analyze and solve moderately complex problems, creating new solutions by leveraging and adapting existing methods and procedures
Understand strategic direction set by senior management as it relates to team goals
Interact primarily with direct supervisor, peers, and/or management at client/Accenture
Receive guidance on determining methods and procedures for new assignments
Make decisions that impact the team
Manage small teams and/or work efforts at client or within Accenture
Determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions
Optimize working capital, provide real-time visibility and end-to-end management of revenue and cash flow, streamline billing processes
Oversee processes from customer inquiry, sales order to delivery and invoicing
Solve queries related to cash applications and coordinate with customers
Understand cash applications, apply unapplied cash, reconcile suspense accounts, process from payment receipt to finalization
Implement client account plans through relationship development and opportunity pursuits to build deeper client relationships
Monitor existing services to identify opportunities for additional and innovative value to the client

Skills

Key technologies and capabilities for this role

Order to CashAccount ManagementCash ApplicationReconciliationSuspense AccountBilling ProcessesWorking Capital OptimizationFinance OperationsClient Relationship Management

Questions & Answers

Common questions about this position

What qualifications and experience are required for the Delivery Operations Team Lead role?

Candidates need a BCom/MCom degree and 7 to 11 years of experience. The role requires knowledge of aviation refund processes, airline industry, and expertise in refund calculations and decisions.

What are the key skills needed for this position?

Key skills include strong verbal and written communication, MS Office proficiency, problem-solving, team management, analytical skills, client management, process transition experience, and knowledge of airline ticketing systems and refund processes.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What shift requirements are there for this role?

The role requires readiness to work in night shifts.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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