Delivery Operations Team Lead at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, RecruitmentIndustries

Requirements

Any Graduation
8 to 10 years of experience
5+ years as a Recruitment manager
End-to-End Recruitment experience in Domestic/International Market (US/Canada recruitment experience is a must-have)
Excellent communication skills (professional, error-free grammar and formatting in emails; speaks with clarity, warmth, and confidence during virtual interactions)
Excellent written communication skills
Knowledge of ATS/Job boards/HCM
Significant supervisory knowledge in a relevant field
Experience managing recruitment for US/Canada geographies
Client stakeholder experience

Responsibilities

Strategic development and ongoing operation of all Recruitment services under the client account, including Workforce planning, Sourcing, Screening & onboarding
Lead and influence the delivery of RPO operational activities and maintain knowledge of operational best practices
Delivery of all Recruitment Dashboards and overall maintenance and delivery of all Recruitment services
Manage HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs)
Meet or exceed primary and secondary metrics as defined contractually in the client agreement across Talent Acquisition Delivery
Manage day-to-day client interactions and communications
Mentor and manage a team of recruiters
Develop and deploy process improvement initiatives and process optimization projects within the deal
Provide overall direction to projects to ensure smooth operations and handle client issues with utmost urgency and care
Utilize Reporting tools to determine root cause performance issues, work with Operations team to address issues, and provide guidance for course corrections
Handle any team performance-related issues within the team

Skills

Key technologies and capabilities for this role

Talent AcquisitionWorkday RecruitingRecruitment OperationsATSJob BoardsHCMUS RecruitmentCanada RecruitmentWorkforce PlanningSourcingScreeningOnboardingRPO

Questions & Answers

Common questions about this position

What experience level is required for this Delivery Operations Team Lead role?

The role requires 8 to 10 years of experience overall, with at least 5+ years as a Recruitment manager, and US/Canada recruitment experience is a must.

What key skills are needed for this position?

Candidates need excellent communication skills (verbal and written), ATS/Job boards/HCM knowledge, end-to-end recruitment experience in domestic/international markets (especially US/Canada), and supervisory experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the role involve in terms of team management?

The role includes mentoring and managing a team of recruiters, providing overall direction to the project, and significant supervisory knowledge with accountability for operational direction.

What makes a strong candidate for this Team Lead position?

Strong candidates have end-to-end recruitment experience in US/Canada markets, proven ability to manage teams and client interactions, and skills in process improvement, HR systems, and meeting contractual metrics.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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