Delivery Operations Senior Analyst at Accenture

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Any Graduation
5 to 8 years of experience
Skill in Banking Services - Retail Banking Card Operations
Ability to analyze and solve increasingly complex problems
Willingness to work in rotational shifts

Responsibilities

Review dispute claims to determine the authenticity of card chargeback claims
Honor dispute requests as per Regulation E
Interact with peers within Accenture, and some interaction with clients and/or Accenture management
Work with minimal instruction on daily tasks and moderate instruction on new assignments
Make decisions that impact own work and may impact the work of others
Serve as an individual contributor and/or oversee a small work effort and/or team

Skills

Key technologies and capabilities for this role

Retail BankingCard OperationsDispute ManagementChargeback ProcessingRegulation EKYCTransaction ProcessingAccount Management

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 5 to 8 years of experience.

What are the main responsibilities in this role?

Responsibilities include analyzing and solving complex problems, interacting with peers, clients, and management, working with minimal daily instruction, making decisions that impact your work and others, and potentially overseeing a small team.

Does this role involve shift work?

Yes, this role may require you to work in rotational shifts.

What qualifications are needed for this position?

Any Graduation is required.

What kind of interactions will I have in this role?

Day-to-day interactions are with peers within Accenture, with some interaction with clients and/or Accenture management.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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