Delivery Operations Associate Manager at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, RecruitmentIndustries

Requirements

Any Graduation
12 to 15 years of experience
7+ years experience as a Recruitment Manager
End-to-End Recruitment experience in Domestic/International Market
US/Canada recruitment experience (Must have)
Excellent communication skills (professional, error-free grammar and formatting in emails; speaks with clarity, warmth, and confidence during virtual interactions)
Excellent written communication skills
Experience with ATS/Job boards/HCM Workday (preferred)
High customer service skills
Significant supervisory knowledge in a relevant field
Client stakeholder experience

Responsibilities

Strategic development and ongoing operation of all Recruitment services under the client account, including Workforce planning, Sourcing, Screening & onboarding
Lead and influence the delivery of RPO operational activities and maintain knowledge of operational best practices
Delivery of all Recruitment Dashboards and overall maintenance and delivery of all Recruitment services
Manage HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs)
Meet or exceed primary and secondary metrics as defined contractually in the client agreement across Talent Acquisition Delivery and across multiple locations
Manage day-to-day client interactions and communications, representing Accenture in front of client Senior Leadership
Manage overall operations budget, maintain cost to serve, and ensure meeting project financial targets while operating at optimal level within budget
Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization
Develop and deploy process improvement initiatives and process optimization projects within the deal
Provide overall direction to projects to ensure smooth operations and handle client issues with utmost urgency and care
Participate in various strategy and tactical sessions and provide overall operational direction to support the strategy and vision of the organization
Complete transition of new projects smoothly in conjunction with Mobilization and Transition team, ensuring stable/capable operations within 90 days of go-live
Lead Operational Excellence initiatives within the Service Delivery Organization

Skills

Key technologies and capabilities for this role

Talent AcquisitionWorkday RecruitingRecruitment ManagerATSJob BoardsHCM WorkdayUS RecruitmentCanada RecruitmentWorkforce PlanningSourcingScreeningOnboardingRPO

Questions & Answers

Common questions about this position

What experience level is required for this Delivery Operations Associate Manager role?

The role requires 12 to 15 years of overall experience, including 7+ years as a Recruitment Manager, with US/Canada recruitment experience as a must-have.

What key skills are needed for this position?

Candidates need excellent communication skills (spoken and written), experience with ATS/Job boards/HCM Workday (preferred), high customer service skills, and end-to-end recruitment experience in US/Canada markets.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Delivery Operations Associate Manager role at Accenture?

Strong candidates have 12-15 years of experience including 7+ years as a Recruitment Manager, US/Canada recruitment expertise, end-to-end talent acquisition skills, and supervisory experience managing complex operations, client interactions, and metrics.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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