Technical Delivery Manager
Workday- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in a delivery management role, with a strong understanding of service level agreements (SLAs) and key performance indicators (KPIs). Experience in managing global delivery teams and collaborating with cross-functional partners is highly desirable.
The Delivery Manager will lead day-to-day operations of the global delivery team, ensuring consistent execution and adherence to SLAs and KPIs, and will act as the primary point of contact for client stakeholders, addressing escalations and sharing performance insights. They will also work cross-functionally with account management, program teams, and other departments to innovate the managed services offering, manage internal relationships with key teams, conduct regular program reviews, generate and analyze operational reports, and ensure the program adheres to SOW requirements while exceeding customer expectations.
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