Delivery Lead Senior Manager at Accenture

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Any Graduation
16 to 25 years of experience
Skill in Commercial Banking Operations - Core Banking
Strong interpersonal skills to build trust with clients, provide excellent customer service, collaborate with colleagues, and foster a positive work environment
Strong client relationship management skills, including direct interaction with clients, maintaining trusting relationships, and creating strategies to generate revenue
Strong negotiation skills, including preparing for and conducting negotiations, understanding and articulating needs of both parties, and achieving mutually beneficial outcomes
Strong conflict management skills, including identifying disagreements, mediating disputes, and facilitating constructive dialogue for resolution
Serve as a subject matter expert for processes under commercial banking operations

Responsibilities

Oversee and manage the commercial process for banking customers, ensuring adherence to regulatory guidelines and internal policies
Develop and implement efficient processes and procedures for account opening, customer onboarding, and account maintenance, focusing on accuracy and compliance
Stay updated on legal requirements and regulations related to probate and legal order processing, ensuring timely and accurate execution
Collaborate with legal and compliance teams to ensure adherence to legal guidelines in probate and legal order processing activities
Monitor and analyze operational metrics to identify areas for improvement, streamline processes, and optimize efficiency
Provide guidance and support to the retail banking operations team, including training, performance management, and career development
Foster a customer-centric culture within the retail banking operations team, emphasizing high-quality service and timely issue resolution
Ensure proper documentation, record-keeping, and archiving of account-related information, probate cases, and legal order processing
Liaise with internal stakeholders, such as legal, compliance, and risk management teams, to ensure alignment
Develop and deliver core banking solutions for applications handling account management, interest calculations, cash deposits and withdrawals processing, customer management, and product management

Skills

Key technologies and capabilities for this role

Core BankingCommercial Banking OperationsTrade FinanceAccount ManagementCustomer OnboardingRegulatory ComplianceProcess ImprovementBanking OperationsWholesale BankingRisk Management

Questions & Answers

Common questions about this position

What is the required experience level for this Delivery Lead Senior Manager role?

The role requires 16 to 25 years of experience.

What are the key skills needed for this position?

Key skills include strong interpersonal skills for building client trust and team collaboration, strong client relationship management for maintaining relationships and generating revenue, and expertise in commercial banking operations such as account management, customer onboarding, compliance, and process optimization.

What qualifications are needed for this role?

Any Graduation is required as the qualification.

What is the employment type for this position?

This is a full-time position.

What does Accenture's company culture emphasize?

Accenture embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities, with a global team of 699,000 people delivering on technology and human ingenuity.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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