Delivery Lead Manager at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pensions, Financial ServicesIndustries

Requirements

Bachelor's degree in business administration, operations management, or a related field
13 to 18 years of experience (minimum 15 years of service delivery experience, with 10+ years in UK Pensions and account leadership role)
Led a 100+ member cross-functional team within UK Pensions function
Experience running an account independently or a sizeable part of an account for operations and customer engagement
Extensive hands-on operating and domain experience in UK Pensions operations, with deep expertise in end-to-end insurance policy life cycle (Policy Administration, New Business, Transfer In/Out, and Claims)
Good understanding of UK Pension front-to-back platforms (certifications in UK Pension an added advantage)
Thorough understanding of operational front-to-back procedures supporting UK Pension operations
Previous experience managing a team of professionals
Strong leadership skills to motivate and inspire team members
Excellent communication skills (written and verbal) to present complex information to diverse audiences
Strong analytical and problem-solving skills to identify and resolve operational issues
Knowledge of operational best practices (quality control, performance management, process improvement)
Proficient in Microsoft Office, project management tools, and relevant applications
Strong organizational skills to manage multiple projects and priorities
Ability to work independently and collaboratively with commitment to teamwork

Responsibilities

Lead a team of UK Pension specialists in providing high-quality services to clients
Develop and implement strategies for acquiring and retaining clients
Establish and maintain relationships with clients to ensure satisfaction, retention, and business growth
Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement
Provide coaching, training, and mentoring to team leads for skill and expertise development
Collaborate with internal departments and operations to ensure successful execution of business objectives
Develop and maintain deep understanding of the life and retirement landscape (industry trends, emerging technologies, regulatory requirements)
Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations
Prepare and present reports to senior management on team performance, client satisfaction, and business metrics

Skills

Key technologies and capabilities for this role

UK PensionsPayment OperationsRetirement SolutionsLeadershipTeam ManagementOperations ManagementProcess ImprovementQuality ControlPerformance ManagementMicrosoft OfficeProject Management ToolsAnalytical SkillsProblem-Solving

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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