Dedicated Sales Support Specialist at Thermo Fisher Scientific

Grand Island, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Life Sciences, Scientific Research, BiotechnologyIndustries

Requirements

High school diploma or equivalent required; Bachelor’s degree in Business Administration or a scientific field preferred
2+ years of related customer service experience, including order entry systems and processes
Excellent written and verbal communication skills
Demonstrated judgment, tact, and diplomacy when interacting with internal and external stakeholders; ability to handle confidential or proprietary information
High level of accuracy and attention to detail
Experience working on complex assignments, requiring strong decision-making and problem-solving abilities
Ability to work independently with strong organizational skills, initiative, and a positive, proactive attitude
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Strong working knowledge of systems and tools relevant to Customer Service and Sales Operations
Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
Flexibility to work beyond standard business hours as needed; some holiday coverage may be required
Must be legally authorized to work in the United States without sponsorship

Responsibilities

Manage all administrative functions for assigned BID sales teams, including order entry, complaint resolution, backorder and open order management (with proactive customer communication and alternative SKU recommendations), quote and order research and resolution
Act as liaison between sales/customers and internal teams such as Triage, Ecom, B2B, CAM, Product Management, Technical Support, Customs, Credit & Collections, Service, Price Maintenance, and other divisions
Handle new representative onboarding
Respond promptly and professionally to incoming telephone and email inquiries and orders from Sales Representatives
Proactively organize and lead internal and external conference calls via WebEx to address and resolve customer or sales-related issues
Provide exceptional customer service to support front-line sales representatives in their daily activities
Ensure adherence to company and departmental goals and performance standards
Prepare and provide all necessary documentation required to meet shipping and compliance requirements (e.g., Material Safety Data Sheets, Certificates of Analysis, custom order documentation)

Skills

Order Entry

Complaint Resolution

Backorder Management

Quote Research

Customer Communication

Sales Support

Administrative Support

Problem Solving

Liaison Management

Onboarding

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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