Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Dealer Success Manager Coach (People Leader) at Capital One
Phoenix, Arizona, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Finance, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years experience in staff management and training
- At least 3 years of experience in the Auto Finance industry
- People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams
- Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture
- Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively
- Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement
- Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently
- Preferred Qualifications
- Bachelor’s Degree
- 5+ years of experience in staff management and training
Responsibilities
- Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development
- Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers
- Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program
- Ongoing focus and development for all Dealer Success Managers through continued education forums
- Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to
- Effectively communicate across the organization including Senior Leadership
- Some travel may be required up to 50% to corporate headquarters in Dallas, TX and potentially opportunities for in field dealer visits
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require travel?
The role involves some travel up to 50% to corporate headquarters in Dallas, TX and potentially in-field dealer visits, while working with partners around the country.
What salary or compensation does this role offer?
This information is not specified in the job description.
What key skills are required for the Dealer Success Manager Coach role?
Key skills include people development and coaching, change leadership and motivation, talent management, and strategic thinking with a focus on assessing current states, defining visions, and driving continuous improvement.
What is the team structure for this position?
You will directly manage a team of Dealer Success Managers, report to the Regional President, and collaborate closely with the Regional Sales Manager, Regional Relationship Manager, and broader POD teams.
What makes a strong candidate for this People Leader role?
Strong candidates have proven success in coaching and developing high-performing teams, leading through change, managing talent effectively, and demonstrating strategic thinking to define visions and improve processes.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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