Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Financial Services, FintechIndustries
Requirements
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Dedicated, disciplined, sales professional who excels in a team environment
- Expert in process improvement
- Strong interpersonal skills
- Ability to effectively communicate and influence partners across the company and multiple levels of the organization
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Customer-centric individual who excels at training/driving tool adoption
- Ability to deeply understand the product and troubleshoot technical issues quickly
- Willingness to travel up to 50% within the metro area of Chicago, IL
Responsibilities
- Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
- Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform
- Own the customer adoption and retention lifecycle
- Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Perform product and process troubleshooting, specifically relating to Navigator Platform
- Conduct frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the travel requirement for this role?
This position requires traveling up to 50% within the metro area of Chicago, IL.
What are the basic qualifications for the Dealer Success Manager role?
Candidates need a High School diploma, GED or equivalent certification, at least 1 year of experience in Process Management, and at least 1 year of experience in Re.
What key skills are needed to succeed in this position?
The role requires strong analytical skills, attention to detail, ability to adapt to a dynamic agile environment, strong interpersonal skills, and expertise in process improvement and training.
Does this role involve teamwork, and how?
Yes, the role emphasizes high-level partnership with POD counterparts including the Area Sales Manager (ASM), RMs, and ARMs to strategize and achieve sales goals in a team environment.
What makes a strong candidate for the Dealer Success Manager position?
A strong candidate is customer-centric, excels at training and driving tool adoption, can troubleshoot technical issues quickly, and has experience communicating and influencing across multiple organizational levels.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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