Dealer Digital Solution Manager at General Motors

Oshawa, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Digital SolutionsIndustries

Requirements

5 – 7 years of sales, marketing & technology experience (multi-discipline, field, corporate)
Working knowledge of digital advertising & marketing (Websites, SEO, SEM, Social, Lead Management/CRM, consumer marketing, etc.)
Knowledge of automotive digital vendor ecosystem
Familiarity with purchasing and contracting processes
Digital Proficiency - Expertise in managing complex digital platforms
Builds and maintains strong relationships including senior leaders
Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
Highly analytical with strong attention to detail - comfortable working with data, analytics and developing executive reporting
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Working knowledge of case-tracking/bug-tracking systems

Responsibilities

Overseeing day-to-day DDS provider operations, along with facilitating dealer escalations with all internal stakeholders and DDS providers
Providing DDS product oversight to ensure products and services are functioning properly, and consistently meet the needs of the dealers, customers, and business owners
Working with intermediary provider to ensure vendor partners are in program compliance with SLAs oversight, along with processing/developing requests for proposals for new services or enhancements to existing services
Overseeing regular Quarterly Business Reviews (QBR) with DDS provider teams
Presenting program health and status updates on a regular basis
Providing governance and priority on the IT projects, along with DDS partner product roadmaps
Actively participate in DDS requirements definition with regional field teams, brand teams, DDS partners and other GM stakeholders
Oversight with IT support tickets and ensuring correct business processes are in place for proper technical support for the GM dealer network
Oversight on DDS enrollment and billing needs for program administration
Driving strategy for new DDS product and program enhancements, and ensuring program changes that impact dealer platforms are communicated effectively to downstream partners
Supporting execution on larger-scale GM initiatives (such as DRP roll-out) and integration with T3 platforms
Working closely with Digital Transformation Managers (DTM) have adequate product support, along with continued product education
Closely collaborate with Technical Enablement Managers directly within the Digital and Data Enablement Teams responsible for the respective systems/technologies that require dealer onboarding/roll out
Overseeing and developing communications for internal stakeholders on DDS products, closely working with DTM team on the maintenance of the DDS event calendar and supporting ongoing dealer-education events
Working closely with Performance Driven Analytics team and DDS partners to leverage their customer experience and research data, along with regularly reviewing DDS product dashboards & GM reporting to identify platform optimization opportunities
Working cross-functionally with internal stakeholders to provide data-based recommendations for any proposed platform enhancements

Skills

Vendor Management

SLA Oversight

Quarterly Business Reviews

IT Project Governance

Product Roadmap

Requirements Definition

IT Support Tickets

Program Administration

Digital Strategy

Stakeholder Management

RFP Process

Dealer Escalations

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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