[Remote] Deal Desk Manager at Confluent

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data StreamingIndustries

Requirements

6+ years experience in Sales Ops, contract pricing, Deal Desk
Manage complex, nonstandard deals with multiple cross-functional partners
Experience advising SaaS (Cloud consumption business model), On-Prem, and/or Marketplace models to Sales teams
Solid understanding of ACV/TCV & Renewals
Strong analytical skills in process documentation and process improvement
Ability to draft, review and understand contractual business terms and conditions
Experience with business systems, including Salesforce and CPQ
Strong communications skills at all levels within the Sales Team; able to take leadership role in handling challenging and politically important customer situations, use all available resources appropriately and communicate effectively (written and verbal) with internal and external stakeholders on complex issues
Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities; able to show entrepreneurial initiative
Analytical, problem-solving mindset with attention to detail

Responsibilities

Collaborate closely with the sales team to provide guidance on deal structuring, quoting, and options for complex deals, ensuring consistent policy application
Be the main point of contact for deal approvals and escalations and meet specified metrics and service levels while serving for deal approvals and escalations to internal stakeholders
Engage with Business Unit, Legal, Credit, Revenue Assurance, Audit and Compliance, Order Management, Sales Operations, and Customer Success Manager for seamless deal processes
Utilize SFDC CPQ to ensure Quotes and Contracts adhere to internal policies and procedures
Provide in-quarter deal status updates and communication to sales finance and sales management
Manage deal transactions throughout their life-cycle; work with cross functional teams to facilitate the deal process, including the eligibility requirements, implementation and documentation; work at both the strategic and tactical levels

Skills

Key technologies and capabilities for this role

SFDC CPQDeal StructuringQuotingSales OperationsDeal ApprovalsCross-functional CollaborationAnalytical MindsetProblem-solvingCommunication Skills

Questions & Answers

Common questions about this position

Is this Deal Desk Manager position remote?

Yes, the position is fully remote.

What experience is required for the Deal Desk Manager role?

Candidates need 6+ years of experience in Sales Ops, contract pricing, or Deal Desk, plus experience managing complex nonstandard deals, advising on SaaS/Cloud/On-Prem/Marketplace models, and working with Salesforce and CPQ.

What skills are essential for this position?

Key skills include strong analytical abilities for process documentation and improvement, attention to detail, problem-solving mindset, strong communication skills at all levels, and the ability to draft, review, and understand contractual terms.

What is the company culture like at Confluent?

Confluent fosters a collaborative, ego-free environment where team members ask hard questions, give honest feedback, show up for each other, and work together as one team toward bigger goals.

What makes a strong candidate for the Deal Desk Manager role?

A strong candidate will have 6+ years in Sales Ops or Deal Desk, experience with complex deals across SaaS/Cloud models, proficiency in Salesforce CPQ, strong analytical and communication skills, and the ability to collaborate cross-functionally.

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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