Deal Desk Coordinator at OpenGov

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Government TechnologyIndustries

Requirements

Bachelor’s degree required; preferred fields include Business Administration, Commerce, or Finance
1–3 years of experience in Deal Desk, Sales Operations, or quoting support role
Experience working in Salesforce CRM; familiarity with Salesforce CPQ or similar quoting tools preferred
Strong attention to detail, with demonstrated ability to review data for accuracy and completeness
Basic understanding of B2B software pricing models, billing terms, and contract structures preferred
Able to follow structured SOPs while working across multiple internal systems
Effective written and verbal communication skills, with the ability to collaborate across time zones
Comfortable working in a high-volume, process-oriented environment and meeting strict turnaround times

Responsibilities

Prepare and submit Salesforce CPQ quotes and order forms based on AE, CSM, or Partner-submitted requests using guided selling tools
Execute transactional deal desk activities, including new logo quotes, amendments, co-terms, and Professional Services project setup based on regional capacity assignments
Populate and route standard approval workflows for discounts, custom terms, billing exceptions, and product changes according to documented SOPs
Review deals and change orders for required fields, data accuracy, billing term consistency, and quote integrity before hand-off to the U.S. team
Assist with drafting change order documentation and billing updates for Professional Services in partnership with the India Team Lead
Maintain internal trackers, intake queues, and CPQ dashboards to ensure all requests are documented, updated, and resolved within SLA
Escalate any blockers or ambiguous requests to the India Team Lead for review and further direction
Coordinate handoffs to U.S.-based Deal Desk team at the end of shift with full documentation in Slack or shared tools

Skills

Salesforce CPQ

Salesforce

CPQ Quotes

Order Forms

Approval Workflows

Deal Desk

Commercial Operations

SOPs

Data Accuracy

Professional Services

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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