DE030928-Delivery Ops Lead Manager at Accenture

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Professional ServicesIndustries

Requirements

Already have the right to live and work in this country
Standard SDL Profile
At least 8-10 years of relevant experience in Service Delivery
At least 5 years leadership experience

Responsibilities

Supports high quality work through a positive environment
Monitors efficiency of Intercompany team with a focus on improvement
Ensures site meets performance objectives
Produces site scorecard metrics as needed by Client and Accenture leadership
Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
Identifies additional non-client specific training for staff to enhance skill sets among all levels
Remains current on risk management/insurance trends, client initiatives and other necessary topics
Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
Creates incentive programs and performance awards
Proactively identifies and initiates processes that will improve client perception
Serves as a mentor and role model for all unit employees
Coaches Intercompany team acclimate to Accenture culture and methodologies
Shares ideas freely and openly to build a collaborative unit
Creates a Great Place to Work Environment
Performs and/or manages special projects as approved for the client, under the direction of the Senior Manager

Skills

Key technologies and capabilities for this role

Service DeliveryLeadershipPerformance MetricsRisk ManagementTeam CoachingProcess ImprovementPIP CreationIncentive ProgramsScorecard MetricsMentoring

Questions & Answers

Common questions about this position

What is the work setup for this role?

The work setup is Return to Office.

What experience is required for this position?

Candidates need at least 8-10 years of relevant experience in Service Delivery and at least 5 years of leadership experience, along with a Standard SDL Profile.

What is the location and schedule for this project?

The project/team location is Taguig Uptown Bonifacio Tower 3, with a rotation shift schedule and rotation rest days.

What does the company culture emphasize in this role?

The role involves creating a Great Place to Work Environment, coaching the team to acclimate to Accenture culture and methodologies, sharing ideas openly for collaboration, and serving as a mentor and role model.

What makes a strong candidate for this Delivery Ops Lead Manager role?

Strong candidates will have 8-10 years in Service Delivery, 5+ years in leadership, experience supporting high-quality work through positive environments, monitoring team efficiency, and creating performance incentives and improvement plans.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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