DE030714-Business and Technology Delivery Analyst at Accenture

Quezon, Mimaropa, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Professional Services, TechnologyIndustries

Requirements

Right to live and work in the country
BRG Standard Sys Dev Profile
2-3 years total experience
SQL only
Advanced Excel

Responsibilities

Lead and oversee workforce management processes, ensuring optimal performance of work delivery systems
Proactively identify, investigate, and resolve complex technical and operational issues
Design and implement improvements to detection, alerting, and reporting systems
Own and enhance tools and processes for issue reporting and management, driving user adoption and effectiveness
Assign, prioritize, and track issues, ensuring timely and effective resolution by the right teams or individuals
Develop, document, and standardize best practices for issue management and process improvement
Coordinate and lead responses to high-impact incidents, ensuring clear communication and rapid resolution
Produce and present advanced reports and dashboards, providing actionable insights to leadership
Analyze data to drive strategic decisions, reduce recurring issues, and improve system stability
Act as a primary point of contact and trusted advisor for stakeholders on issue management and workforce solutions
Mentor and train junior analysts, fostering a culture of continuous learning and improvement

Skills

Key technologies and capabilities for this role

SQLAdvanced ExcelWorkforce ManagementIssue ResolutionProcess ImprovementReportingDashboardsData AnalysisStakeholder ManagementMentoring

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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